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Thanks for the reply! That's the very same page I found :) I printed it out and took it into the dealer, and showed it to them. I also asked them to look up "aux volume too low" in TIPS - but they said it does not apply for some reason. My system is saying HW/SW 07/51/08/13/01 They are...

Hi, looking for advice on how to proceed, or who / how to contact Mercedes .. I have been having problems with the Comand unit dropping Bluetooth calls, and locking up so that it will not play music from CD, DVD, SD card, Music Register - but the radio works. Switching the ignition off/on...