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Advice needed for new car delivery late >2 months

Discussion in 'General Discussion' started by parklover, Feb 8, 2017.

  1. parklover

    parklover New Member

    Messages:
    4
    Joined:
    Feb 6, 2017
    Car:
    Mercedes
    I ordered a new Mercedes C200 Premium Sports @36k in Oct 2016 and was told the delivery is expected on 13 Feb 2017.

    Now I was just told the car could only finish manufacturing by end of March and the delivery to me will take even longer.
    Sales is just informing on this without offering incentives or even an apology.

    I am angry but they just say I could complain to customer service if I want to.

    well. very arrogant attitude. any advice on getting faster delivery or some form of compensation?
     
  2. Sambo

    Sambo Hardcore MB Enthusiast

    Messages:
    447
    Joined:
    Jul 1, 2013
    Car:
    2 x MB
    I think any kind of recourse would be handled at dealer level.

    Basically the sales person has over promised and under delivered with regards to the delivery date.

    Remember that build dates can and do change above the control of any dealer based on factory outputs and there is a chance build slots will move forward come March as they'll be chasing registrations for that month.

    It may just be a case of being patient and play nice to the management and see what happens. My car was delivered a little later than originally anticipated due to logistics from port but nice service come the day of handover soon diminished any slight dossapointment I had.
     
  3. grober

    grober Hardcore MB Enthusiast

    Messages:
    22,308
    Joined:
    Jun 22, 2003
    Location:
    Perth, Scotland
    Car:
    W204 C200CDI Estate
    If its coming from South Africa then it may have simply "missed the boat" i.e. shipping allocation has had to be altered to a later date?? I always think the longer the journey a car has to take to the showroom the greater potential for delays. :dk:
     
  4. Doodle

    Doodle Hardcore MB Enthusiast

    Messages:
    3,917
    Joined:
    May 3, 2005
    Location:
    West Berkshire
    Car:
    R129, Renault Zoe, BMW R100
    If a build slot is allocated, there's not much that can be done to get it here faster. Delivery dates do slip.

    Any negotiation will be based on what was agreed in writing at time of contract. If the car needed to be here by x date because your previous one was going back, you've got room to talk about being lent something to fill the void, for example.

    The ultimate chip would be cancellation of the order, but do you really want to follow through if they call your bluff?
     
  5. OP
    OP
    parklover

    parklover New Member

    Messages:
    4
    Joined:
    Feb 6, 2017
    Car:
    Mercedes
    I wont bother if this missed the expected delivery by a few days or half a month. this is 2 months or longer...
     
  6. EClassy

    EClassy Hardcore MB Enthusiast

    Messages:
    108
    Joined:
    Jan 24, 2014
    Car:
    A205 C200 Cabriolet AMG Line - Prem +, ILS, 360° camera, leather dash and Driving Assistance Pkg
    In the same situation. And I am going to cancel. Mines a C200 cab and its delayed for a least 2 months due to unavailabity of the leather dashboard.

    I built my car on the brokers website earlier this week and its now £2,500 cheaper than when I ordered on 1 November.
     
  7. Doodle

    Doodle Hardcore MB Enthusiast

    Messages:
    3,917
    Joined:
    May 3, 2005
    Location:
    West Berkshire
    Car:
    R129, Renault Zoe, BMW R100
    It happens. The Zoe I lease was 3 months late on a 3 month delivery time.

    I could have cancelled the order and taken my money elsewhere but the deal was sufficiently (stupidly) cheap to warrant sticking it out. Unless you have a firm delivery date in writing on the order form, there's not much that can be done about it.
     
    Last edited: Feb 8, 2017
  8. Jocky

    Jocky Member

    Messages:
    40
    Joined:
    Oct 13, 2013
    Location:
    Cambridgeshire
    Car:
    2017 E220d estate, 2017 CLS 220d SB, 2016 E220d Cab, 2016 C250d saloon, 2016 smart fourtwo
    Are you ordering at a Mercedes-Benz dealer or through a third party?
     
  9. OP
    OP
    parklover

    parklover New Member

    Messages:
    4
    Joined:
    Feb 6, 2017
    Car:
    Mercedes


    Thanks EClassy, which brokers website are you using? I will do the same
     
  10. bolide

    bolide Hardcore MB Enthusiast

    Messages:
    3,726
    Joined:
    Oct 8, 2005
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    Brighton
    Car:
    BMW E39 525 Diesel Touring
    You're going to fit right in here!
     
  11. OP
    OP
    parklover

    parklover New Member

    Messages:
    4
    Joined:
    Feb 6, 2017
    Car:
    Mercedes
    No, I ordered from Mercedes directly.
     
  12. petebarrow

    petebarrow New Member

    Messages:
    11
    Joined:
    May 4, 2012
    Location:
    N/W UK
    Car:
    2017 E class 220d AMG Line Premium Plus. Obsidian
    Cancel it then.
    They will soon come up with something.
     
  13. dannycotw

    dannycotw New Member

    Messages:
    25
    Joined:
    Nov 12, 2016
    Car:
    C43 Coupe
    Delays happen, my c-class is delayed by almost 2 months due to HUD system availability issues. I'd be more concerned if it was going to be delayed beyond the first of April and the new VED rules and cost implications which you may not have allowed for when you ordered
     
  14. Alf Barnet

    Alf Barnet Hardcore MB Enthusiast

    Messages:
    199
    Joined:
    Jul 25, 2015
    Car:
    S212
    The Mercedes apologists on here crack me up. I waited 6 months for an E class (O.K. I ordered a C class, but the "lack of build slot" rowlocks cropped up and I switch 3 months in).

    The crux is MB UK will not give a stuff.

    Your supplying dealer will not give a stuff.

    When you replace your Mercedes it won't be with another one because of the bad taste you were left.
     
  15. Alf Barnet

    Alf Barnet Hardcore MB Enthusiast

    Messages:
    199
    Joined:
    Jul 25, 2015
    Car:
    S212
    The following posts will be from people defending MB. These people would never waste money on a *new* car obvious to where the used ones come from :)
     
  16. Driver15

    Driver15 Hardcore MB Enthusiast

    Messages:
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    Joined:
    Apr 16, 2015
    Car:
    Currently in a Hire Car
    Ordered a C350e in April 2015, due Aug 2015.... then Sept > then Oct > then Nov > then Dec > then Jan > then Feb build date with delivery 6 weeks ish.

    I cancelled and walked away in around late November ish... - see link in my sig below
     
  17. petebarrow

    petebarrow New Member

    Messages:
    11
    Joined:
    May 4, 2012
    Location:
    N/W UK
    Car:
    2017 E class 220d AMG Line Premium Plus. Obsidian
    My Dad had an early e280 (think model number correct) had twin vertical headlamps.
    That was a wonderful car. Never broke down.
    But I've been stupid enough to buy another one. Thought after a five year break from the last one, they may have got their act together. How stupid I was. They are good when they work. But god will need to help you if they go wrong in warranty.
    Pete
     
  18. markjay

    markjay Hardcore MB Enthusiast

    Messages:
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    Location:
    London
    Car:
    W204 C180 Executive SE 2013 Automatic / COMAND NTG4.7 Retrofitted by www.comandonline.co.uk
    I can understand that build slots can be delayed.

    But surely if disappointed buyers walk away and cancel their orders, then there would be build slots becoming available.... this should provides the dealer or MB UK with some degree of flexibility to accommodate other buyers?
     

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