renault12ts
MB Club Veteran
- Joined
- Mar 5, 2009
- Messages
- 16,671
- Car
- 2005 W215 CL500.
My daughter recently handed back her Peugeot 208 in as perfect a condition as you'd expect of a 30 month old car with only 9057 miles on it.
Today she received a demand for £176 for unacceptable damage:
1. Scratch to the front bumper.
2. Two scratched rear wheels.
3. Dent to the osr quarter panel.
As you'dd expect I was the person tasked with preparing the car for return and can state:
1. I didn't see a scratch worth mentioning on the front bumper.
2. The lacquer had lifted on the spokes of both rear wheels, this car had never seen a kerb let alone touch one.
3. There was no dent in the panel.
I took many detailed photos on the day it left us (with a proper camera) just in case they tried it on. What is "unacceptable" damage?
They also enclosed a letter intended for another customer who had also handed back a car, demanding money for excess mileage...I might use this breach of privacy and Data Protection if I need to .
What do we think?
Today she received a demand for £176 for unacceptable damage:
1. Scratch to the front bumper.
2. Two scratched rear wheels.
3. Dent to the osr quarter panel.
As you'dd expect I was the person tasked with preparing the car for return and can state:
1. I didn't see a scratch worth mentioning on the front bumper.
2. The lacquer had lifted on the spokes of both rear wheels, this car had never seen a kerb let alone touch one.
3. There was no dent in the panel.
I took many detailed photos on the day it left us (with a proper camera) just in case they tried it on. What is "unacceptable" damage?
They also enclosed a letter intended for another customer who had also handed back a car, demanding money for excess mileage...I might use this breach of privacy and Data Protection if I need to .
What do we think?