thebig1
Active Member
- Joined
- Nov 16, 2014
- Messages
- 429
- Car
- Mercedes C63
Hi Guys,
My C63 whent in to a dealer on Monday. Its a 15 month old C63 in great condition, just some gripes I had.
The dealer isnt the dealer I purchased it from but is closest to me.
The following are the issues raised.
I have a tracker I fitted to the car and so I get a web page showing where the car travels every 50 meters or every turn of 30 degress or more and also speeds at that point. I also get a text if car moves or leaves Mercedes dealer.
Car shows from Monday, the car has only left the dealer once and traveld about 1/4 mile up and down the road outside the dealer, then back in for a day (Test drive I guess.)
It was put outside at 3.18pm yesterday, Tuesday and hasnt moved since.
Today I get a call from dealer, about 3.30pm saying " We have checked the tracking and its ok, within specification." How? they said they didnt have the equipment nor has the car been anywhere? I asked why is the steering wheel out and pulling to the left and I have a report showing it out. They said "ohhh? I will double check and can you send us the report. The car drove fine and straight" I then asked about the judder, they said "We are trying to get another C63 in so we can compair them as we dont know if its ok or not"
What would you guys do???
My C63 whent in to a dealer on Monday. Its a 15 month old C63 in great condition, just some gripes I had.
The dealer isnt the dealer I purchased it from but is closest to me.
The following are the issues raised.
- Tracking out. Car pulls to left, steering wheel at "5 to 12" while driving. I took it to a mate that has a Hunter 4 wheel setup and it showed its out by about 5 degrees. Purchasing dealer has agreed to pay repairing dealer for tracking and new front tyres. Repairing dealer stated when I first took the car to be looked over in December "We dont have tracking equipement here etc so we take cars localy to have tracking and tyres done so would need car a couple of dys with other issues too.
- Car juddering when pulling away slowly or slowly stopping, possible clutch. "software needs updateing, 5 hours online with Germany"
- Gracenote grayed out and not showing album art no matter what. Dealer said "software needs updateing, 5 hours online with Germany"
- In Mercedes apps, England or UK does not exist. Dealer said "software needs updateing, 5 hours online with Germany"
- Sat Nav maps where not updated at point of sale as I requested. "software needs updateing, 5 hours online with Germany"
- Tune2Air app works on pc, saves book mark stations and plays them. In car the same bookmarks are seen, can select them but then get "No radio available" message. Dealer said "software needs updateing, 5 hours online with Germany"
- DAB reception poor. Dealer said "software needs updateing, 5 hours online with Germany".
- Parking brake doesnt hold car well. Dealer will investigate.
- Bonnet hard to close on the left. Dealer will investigate.
I have a tracker I fitted to the car and so I get a web page showing where the car travels every 50 meters or every turn of 30 degress or more and also speeds at that point. I also get a text if car moves or leaves Mercedes dealer.
Car shows from Monday, the car has only left the dealer once and traveld about 1/4 mile up and down the road outside the dealer, then back in for a day (Test drive I guess.)
It was put outside at 3.18pm yesterday, Tuesday and hasnt moved since.
Today I get a call from dealer, about 3.30pm saying " We have checked the tracking and its ok, within specification." How? they said they didnt have the equipment nor has the car been anywhere? I asked why is the steering wheel out and pulling to the left and I have a report showing it out. They said "ohhh? I will double check and can you send us the report. The car drove fine and straight" I then asked about the judder, they said "We are trying to get another C63 in so we can compair them as we dont know if its ok or not"
What would you guys do???