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Farewell new car (after 400 miles)

Discussion in 'General Discussion' started by JonnyFitz, Mar 14, 2012.

  1. JonnyFitz

    JonnyFitz Member

    Messages:
    46
    Joined:
    Mar 26, 2011
    Location:
    Manchester
    Car:
    CLS 250 Sport
    Purchased a brand new C220 CDi Sport 125 Ed just before new year. On driving away from the dealers i got a warning light (rear indicator drivers side). Took it back to the dealers after the new year and they promptly put me in a hire car. Initially they said it was software related then said they needed to buy a special tool to remedy, which they did. About a week after getting my car back i got the same warning, although the light seemed to be working normally. Returned the vehicle and got another hire car. Had this now for about 7 weeks. Mercedes seem unable to fix the problem and have now offered me brand new replacement (not the 125 ed but with full comand). Crazy all because a faulty indicator. The hire car bill alone is not going to be cheap - 7 weeks in a brand new E250 AG. Any one else had similar issues with the C class?
     
  2. davidjpowell

    davidjpowell Hardcore MB Enthusiast

    Messages:
    4,834
    Joined:
    Nov 8, 2007
    Location:
    Doncaster
    Car:
    Range Rover Vogue, Volvo XC60 and crappy Pug 307
    Don't worry too much about the Hire Car - it's likely owned by MB, I think Enterprise just manage the breakdown fleet for them.

    I've not seen anything on the forum like this, but at least they don't seem to be messing you around too much.
     
  3. steve333

    steve333 Hardcore MB Enthusiast

    Messages:
    3,929
    Joined:
    Oct 22, 2009
    Location:
    Dorset
    Car:
    E220 bluetec amg night edition 2016 in polar white.
    ^ As above,annoying as it is unfortunately even new cars can develope faults & it's how the dealer handles it that matters & in your case fairly & reasonably it would seem.
     
  4. C240Sport97

    C240Sport97 Hardcore MB Enthusiast

    Messages:
    8,333
    Joined:
    Feb 22, 2004
    Location:
    London E1
    Car:
    SL400 and 911 GT3
    take the new car .. you basically got the use of car for free for about 2 months
     
  5. st4

    st4 Banned

    Messages:
    14,374
    Joined:
    Mar 1, 2008
    Location:
    In the driving seat
    Car:
    C220cdi tourer
    I suspect there will be a dodgy bit of wiring going on or they've damaged the OPs car. Who cares take the new one as there will be a reason why they are doing this
     
  6. artyman

    artyman Hardcore MB Enthusiast

    Messages:
    1,700
    Joined:
    Mar 4, 2011
    Location:
    Hampshire
    Car:
    C 200 CDI Sport
    The worrying thing is if this had happened down the line, would a suitably equitable solution be offered to the customer, or would it be a case of continuing hassle for the owner.
     
  7. OP
    OP
    JonnyFitz

    JonnyFitz Member

    Messages:
    46
    Joined:
    Mar 26, 2011
    Location:
    Manchester
    Car:
    CLS 250 Sport
    This is the worrying thing. At least I was in the "fortunate" position of it happening immeditaly. I have since been told that this is a common problem with the facelift model although very few have had to be replaced completely.
     
  8. artyman

    artyman Hardcore MB Enthusiast

    Messages:
    1,700
    Joined:
    Mar 4, 2011
    Location:
    Hampshire
    Car:
    C 200 CDI Sport
    I wonder if part of the problem is cars are now trying to be too darn clever for their own good, and thus plagued with silly problems.
     
  9. A-AvantGarde

    A-AvantGarde Hardcore MB Enthusiast

    Messages:
    4,607
    Joined:
    Nov 11, 2003
    Location:
    South Bucks
    Car:
    2014 BMW F06 640d GC, 2007 Volvo XC90 3.2 (no Mercs at the mo!)
    +1

    I think it sounds most likely that the car has sustained some major damage whilst it's been in - sounds overkill to replace a car for what sounds like an electrical issue with the indicators.
     
  10. o2drive

    o2drive Hardcore MB Enthusiast

    Messages:
    113
    Joined:
    Apr 13, 2011
    Location:
    Clanfield
    Car:
    E320 CDI
    why worry you got a new car not one they patch up and send back out which is possibly not fixed again Enjoy :)
     
  11. JM1888

    JM1888 New Member

    Messages:
    8
    Joined:
    Mar 8, 2012
    Car:
    C-Class Coupe C250 CDI 7G-tronic+ 125 ed
    Had the same problem with mine when it had only done about 250 miles. Dealer replaced the unit & had no issues with it since (done 2000 miles since)
     
  12. Frugal

    Frugal Hardcore MB Enthusiast

    Messages:
    349
    Joined:
    Oct 27, 2011
    Car:
    C250cdi W204 facelift sport man
    This is a strange one. I had exactly the same problem after about 1k miles from new - offside indicater fault warning alert on two occasions and when I checked I found them to be working fine. Was going to take it to dealer but the fault mysteriously disappeared and has not recurred 5k miles later.
     
  13. OP
    OP
    JonnyFitz

    JonnyFitz Member

    Messages:
    46
    Joined:
    Mar 26, 2011
    Location:
    Manchester
    Car:
    CLS 250 Sport
    Hopefully picking up my new replacement this week. Was originally getting a palladium silver but the dealer could not get the car. They have instead sourced me another unregistered 125 edition in obsidian black. My original car had heated seats, this one does not however the dealer is going to retrofit. Will post some pics if i get my hands on the car.
     
  14. tompy575

    tompy575 Member

    Messages:
    36
    Joined:
    Feb 26, 2012
    Location:
    Oxford
    Car:
    2012 C220 CDI Sport Saloon
    On a frequent change company car scheme, on my 3rd facelift c-class. 2/3 have had problems with rear indicators. Id imagine there are so many warranty claims on it that they are struggling to make replacement lights so that could be the delay? Didn't happen on the Pre facelift which didn't have LED rear lights!
     
    1 person likes this.
  15. Frugal

    Frugal Hardcore MB Enthusiast

    Messages:
    349
    Joined:
    Oct 27, 2011
    Car:
    C250cdi W204 facelift sport man
    Hope the replacement does the trick and the 12 plate make up for the hassle ...
     
  16. OP
    OP
    JonnyFitz

    JonnyFitz Member

    Messages:
    46
    Joined:
    Mar 26, 2011
    Location:
    Manchester
    Car:
    CLS 250 Sport
    The new wheels



    image-1834472965.jpg



    image-1912628172.jpg
     
  17. Rayza

    Rayza Hardcore MB Enthusiast

    Messages:
    146
    Joined:
    Mar 1, 2012
    Car:
    2012 C250 CDi Sport Saloon (On order W205 C250)
    Nice. Glad all sorted. Whats the colour and spec please?
     
  18. OP
    OP
    JonnyFitz

    JonnyFitz Member

    Messages:
    46
    Joined:
    Mar 26, 2011
    Location:
    Manchester
    Car:
    CLS 250 Sport
    C220 125 edition obsidian black, heated seats, split folding rears. I think the COMAND online, parking sensors etc are standard on the 125
     
  19. Rayza

    Rayza Hardcore MB Enthusiast

    Messages:
    146
    Joined:
    Mar 1, 2012
    Car:
    2012 C250 CDi Sport Saloon (On order W205 C250)

    Great spec! Looks really nice. Those wheels look nice on black car. I went with the double spoke. In 2 minds if that was the right choice. Not a biggie though. Enjoy your car and hope this works better than the old one.
     
    1 person likes this.
  20. donshl

    donshl Hardcore MB Enthusiast

    Messages:
    1,085
    Joined:
    Oct 11, 2010
    Location:
    London
    Car:
    CLS55 AMG
    Looks fantastic! Good to know everything was finally sorted
     

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