vincenz
Active Member
I imagine we have a no name and shame policy here like pistonheads so ill refrain from naming the company in question but they are a Windscreen company with a very similar name to that of the thread title.
At the weekend my windscreen cracked, I think it was the intense heat as i'd left the car in Wales whilst i'd been out on my mountain bike, but when I returned there weere two 12" cracks the length of the windscreen.
No biggie I thought and I rung my insurance who put me in touch with National **** Screens. I told them the details of my vehicle, model year, coupe etc. and they informed me they would send someone out this morning.
They arrived at my place of work and I left them to it, I got a call at 12:30 saying that I needed to come out to my vehicle, alarmed I asked why and they said they'd brought the windscreen of a saloon and it would not fit, however they only found this out after removing my existing windscreen and to make matters worse it was raining.
They said they could source me one for 15:30 if this was ok, as I was at work I said fine, just make sure the car does not get wet inside.
At 15:40 another windscreen person arrived with the correct screen, it had begun to rain rather heavily now and they said that it needed cover for them to continue so we moved the car (with masking tape windscreen) to an underpass near my place of work, whilst dodging the hypodermic needles etc.
It was only when they lifted the bonnet I saw they had removed all the trim under the windscreen right down to the wiper motor, numerous bolts, washer, clips, seals, leaf tray had all been taken off. Myself and the second windscreen man were alarmed at how much was missing, he fitted the screen in 10 minutes, but took a further 40 to fix all the trim back to the vehicle. He advised me to wait an hour to let the seal dry (so 20 mins after he left) I started the car to a very rough idle. I thought it may have been the battery as I'd had problems earlier this year with and the car had been left with the boot and door open, so I drove off which seemed to cure it. Only at a set of lights that it cut out, so I was now 5 miles from work, 20 miles from home with a car that was cutting out every time it started on a dual carriage way.
I got it going again and got home where I had a tinker and found that in the over zealous windscreen strip down the MAF had been removed as well as a couple of vacuum lines into the engine, obviously as they had struggled to get the wiper motor off.
What alarms me (and the point of my post) is that a large, well known company, allows its employees to make such basic errors, I appreciate they cannot train up every employee on every model of vehicle just incase they have to replace a windscreen, but if you're pulling MAF's off and not noticing then what other jubilee, grenade interference clips they are messing with and if I hadn't of been mechanically minded (if it had been my girlfriends car) then this would have been a recovery and dealer / mechanic visit job or even worse if they had disturbed coolant or even brake fluid lines then it is a down right dangerous practice.
Sorry for the rant, I think the lesson learnt here is to ring Auto Glass.
At the weekend my windscreen cracked, I think it was the intense heat as i'd left the car in Wales whilst i'd been out on my mountain bike, but when I returned there weere two 12" cracks the length of the windscreen.
No biggie I thought and I rung my insurance who put me in touch with National **** Screens. I told them the details of my vehicle, model year, coupe etc. and they informed me they would send someone out this morning.
They arrived at my place of work and I left them to it, I got a call at 12:30 saying that I needed to come out to my vehicle, alarmed I asked why and they said they'd brought the windscreen of a saloon and it would not fit, however they only found this out after removing my existing windscreen and to make matters worse it was raining.
They said they could source me one for 15:30 if this was ok, as I was at work I said fine, just make sure the car does not get wet inside.
At 15:40 another windscreen person arrived with the correct screen, it had begun to rain rather heavily now and they said that it needed cover for them to continue so we moved the car (with masking tape windscreen) to an underpass near my place of work, whilst dodging the hypodermic needles etc.
It was only when they lifted the bonnet I saw they had removed all the trim under the windscreen right down to the wiper motor, numerous bolts, washer, clips, seals, leaf tray had all been taken off. Myself and the second windscreen man were alarmed at how much was missing, he fitted the screen in 10 minutes, but took a further 40 to fix all the trim back to the vehicle. He advised me to wait an hour to let the seal dry (so 20 mins after he left) I started the car to a very rough idle. I thought it may have been the battery as I'd had problems earlier this year with and the car had been left with the boot and door open, so I drove off which seemed to cure it. Only at a set of lights that it cut out, so I was now 5 miles from work, 20 miles from home with a car that was cutting out every time it started on a dual carriage way.
I got it going again and got home where I had a tinker and found that in the over zealous windscreen strip down the MAF had been removed as well as a couple of vacuum lines into the engine, obviously as they had struggled to get the wiper motor off.
What alarms me (and the point of my post) is that a large, well known company, allows its employees to make such basic errors, I appreciate they cannot train up every employee on every model of vehicle just incase they have to replace a windscreen, but if you're pulling MAF's off and not noticing then what other jubilee, grenade interference clips they are messing with and if I hadn't of been mechanically minded (if it had been my girlfriends car) then this would have been a recovery and dealer / mechanic visit job or even worse if they had disturbed coolant or even brake fluid lines then it is a down right dangerous practice.
Sorry for the rant, I think the lesson learnt here is to ring Auto Glass.