- Joined
- Dec 28, 2007
- Messages
- 8,228
- Car
- Volvo V90 D5 AWD
Only small amounts involved, but the principle remains the same.
A letter arrives telling me I owe £30.52 on house policy I altered from unoccupied to occupied cover.
I query the figure by phone, as I'm sure they are wrong (occupied is much cheaper).
They go away to "speak to Accounts".
I get a call back 1/2hr later telling me that actually they owe me £45.35.
How can this be, I enquire?
Oh, it's they way our system calculated it sir - Accounts didn't give me the detail.
Great, these "systems" .
A letter arrives telling me I owe £30.52 on house policy I altered from unoccupied to occupied cover.
I query the figure by phone, as I'm sure they are wrong (occupied is much cheaper).
They go away to "speak to Accounts".
I get a call back 1/2hr later telling me that actually they owe me £45.35.
How can this be, I enquire?
Oh, it's they way our system calculated it sir - Accounts didn't give me the detail.
Great, these "systems" .