Last week got rear ended by an Audi A3 whilst waiting at some lights near Trafford Park. 
Damage isn't too bad as the towbar frame stopped the bumper from moving to much.
Phoned the insurance brokers to report the incident and got passed onto the claims dept. they took all the details over the phone and said that a company called Kindertons would ring within the hour to sort out getting my car into the repairers and a replacement car out to me.
Within 45mins Kindertons rang me, went through the details, asked if I needed an estate - No, and said that once they have spoken to the 3rd partied insurance then they will give me a call back to progress further - will probably be tomorrow.
Tomorrow can within an hour and they confirmed that mine was booked into a local garage for Monday and that they would be bringing me a replacement car 1st thing on Monday, but could tell me exactly what i'll be at the time.
Got a call on Friday to confirm everything for Monday and that I would be getting a C200 estate.
9.30am Monday morning and driver arrives with a brand new C200 estate with 9miles on the clock :bannana: and take mine directly to the repairers on a transporter.
I can not fault Kindertons with the way that they have handled it so far, as every call has been follwed up with a txt message confirming details, ref numbers, etc.
Just spoken to repairers and they have put in for a replacement bumper and a full respray of same including the inserts
as the centre piece got scratched by the hitch of the caravan.
They said that it'll be a couple of days before they are given the go ahead, so looks like I have the C200 until at least next week.
BTW I asked the repairers what it would cost to sort out the rust on the rear arches - they aren't too bad - both have a couple of blisters on the fronts sections and one has an area where it meets the rear bumper.
Price came back at £280+vat. what are peoples thoughts on the price ??
Damage isn't too bad as the towbar frame stopped the bumper from moving to much.
Phoned the insurance brokers to report the incident and got passed onto the claims dept. they took all the details over the phone and said that a company called Kindertons would ring within the hour to sort out getting my car into the repairers and a replacement car out to me.
Within 45mins Kindertons rang me, went through the details, asked if I needed an estate - No, and said that once they have spoken to the 3rd partied insurance then they will give me a call back to progress further - will probably be tomorrow.
Tomorrow can within an hour and they confirmed that mine was booked into a local garage for Monday and that they would be bringing me a replacement car 1st thing on Monday, but could tell me exactly what i'll be at the time.
Got a call on Friday to confirm everything for Monday and that I would be getting a C200 estate.
9.30am Monday morning and driver arrives with a brand new C200 estate with 9miles on the clock :bannana: and take mine directly to the repairers on a transporter.
I can not fault Kindertons with the way that they have handled it so far, as every call has been follwed up with a txt message confirming details, ref numbers, etc.
Just spoken to repairers and they have put in for a replacement bumper and a full respray of same including the inserts
as the centre piece got scratched by the hitch of the caravan.They said that it'll be a couple of days before they are given the go ahead, so looks like I have the C200 until at least next week.
BTW I asked the repairers what it would cost to sort out the rust on the rear arches - they aren't too bad - both have a couple of blisters on the fronts sections and one has an area where it meets the rear bumper.
Price came back at £280+vat. what are peoples thoughts on the price ??
