- Joined
- May 28, 2004
- Messages
- 1,792
- Location
- Essex
- Car
- 1984 500SL, 2007 E320 CDI Sport Estate, 1995 SL320 R129
My 2003 W211 is 3 and a half years old. The wheels have the usual laquer lift around the bolt hole and all need re-furbishing or re-newing.This is not a result of any kerbing, and I only clean the wheels with car wash/wax, no wonder wheels etc.
I approached my local dealer, who took photos and e-mailed them to MB. He came back and said that they would pay half as a goodwill gesture and that I would have to pay £380 approx.
I said that they should pay the whole cost and wrote a polite letter to MB HQ asking for this. They replied that they would only pay half.
During decussions with the dealer I asked that instead of me paying half......could they supply two new wheels only, my thinking was that I could refurb the other 2 a lot cheaper that £380. This was declined.
I am now wondering where to go on this.
My thoughts are that by me paying MB £380 (half retail) it will cost them nothing to replace them, hence their reluctance to give me 2 rims FOC.
I am sure that others have had full replacements without any payment for this known fault.
The dealer said that maybe because my car was supplied to the first owner in Belguim it would have had a 2 year warranty instead of 3 if it was supplied in the UK, and therefore instead of 6 months out of warranty it is, in their view 18 months out. The car has covered 29,000 miles.
Any advise on my next step? Should I put my request for 2 new rims in writing to MB?
I approached my local dealer, who took photos and e-mailed them to MB. He came back and said that they would pay half as a goodwill gesture and that I would have to pay £380 approx.
I said that they should pay the whole cost and wrote a polite letter to MB HQ asking for this. They replied that they would only pay half.
During decussions with the dealer I asked that instead of me paying half......could they supply two new wheels only, my thinking was that I could refurb the other 2 a lot cheaper that £380. This was declined.
I am now wondering where to go on this.
My thoughts are that by me paying MB £380 (half retail) it will cost them nothing to replace them, hence their reluctance to give me 2 rims FOC.
I am sure that others have had full replacements without any payment for this known fault.
The dealer said that maybe because my car was supplied to the first owner in Belguim it would have had a 2 year warranty instead of 3 if it was supplied in the UK, and therefore instead of 6 months out of warranty it is, in their view 18 months out. The car has covered 29,000 miles.
Any advise on my next step? Should I put my request for 2 new rims in writing to MB?