Hi All,
I have just joined the forum after taking the step to get my first Mercedes. I have always had company cars and my current vehicle is a Jaguar XF.
However when my car was due for a change I decided to go for the new E Class estate.
As soon as the order book for the estate was opened (1st August 2016) I placed my order with the lease company (220d SE estate no optional extras apart from Selenite Grey).3 Days later I received the order conformation from the lease company with a delivery date of 25/11/16.
Three days before delivery I contacted the Lease Company to be told that the delivery would be delayed until 06/12/16 due to shipping delays from South Africa ( Left me a bit dubious as I believe the E class is still manufactured in Germany). But, so what 2 weeks will make no difference, again 3 days before delivery contacted the lease company to be told vehicle is not in UK stock and delivery will now be 19/12/16.
Again 3 days before delivery contacted the lease company, to be told vehicle has not landed at UK port but will be expected on 20/12/16. Due to Christmas my new delivery date will be 03/01/17. Tried contacting the lease company today, but my account handler is off until 03/01/17.
I am not sure if this is the lease company's fault or Mercedes Benz, but so far my experience is not one I expected from either party. My Jaguar XF was actually delivered two days early.
Has anyone else has this sort of experience with MB, or can you let me know of any similar experiences. So far this is taking a bit of shine off of the experience.
I have just joined the forum after taking the step to get my first Mercedes. I have always had company cars and my current vehicle is a Jaguar XF.
However when my car was due for a change I decided to go for the new E Class estate.
As soon as the order book for the estate was opened (1st August 2016) I placed my order with the lease company (220d SE estate no optional extras apart from Selenite Grey).3 Days later I received the order conformation from the lease company with a delivery date of 25/11/16.
Three days before delivery I contacted the Lease Company to be told that the delivery would be delayed until 06/12/16 due to shipping delays from South Africa ( Left me a bit dubious as I believe the E class is still manufactured in Germany). But, so what 2 weeks will make no difference, again 3 days before delivery contacted the lease company to be told vehicle is not in UK stock and delivery will now be 19/12/16.
Again 3 days before delivery contacted the lease company, to be told vehicle has not landed at UK port but will be expected on 20/12/16. Due to Christmas my new delivery date will be 03/01/17. Tried contacting the lease company today, but my account handler is off until 03/01/17.
I am not sure if this is the lease company's fault or Mercedes Benz, but so far my experience is not one I expected from either party. My Jaguar XF was actually delivered two days early.
Has anyone else has this sort of experience with MB, or can you let me know of any similar experiences. So far this is taking a bit of shine off of the experience.