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I had the same issue with Mercedes Brentford not updating the maps at the A service when my car was 12m old. A query to MBUK about what the policy is on an A service, and MBUK phones back to apologise for the dealer not performing the required service items and I am being compensated for my...

UPDATE. MB UK Customer Care has confirmed it is their policy that a software update should be applied at each service if available. This includes maps. As my map version is V9 then it should have been done. The dealer is at fault according to MB UK and has not provided the expected service...

Thank you for the responses. Brentford have agreed to update the maps. No problem there - its just an inconvenience having to take the car back in. I have complained to MB customer care and asked them to state what MBUK's official policy is in terms of whether dealers should comply with the...

Hi, I've only owned a merc for 1 year so I'm not familiar with service schedules. My w212 eclass (bought new last March) had its first service this week at 9500 miles - only an a-service. Dealer did not update the maps even though electronic service schedule says they should be done if not...