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  1. SomebodyCalledJ

    2 year old C Class Coupe paint problem!

    The clearer the issues in photos, the bigger the chance a full re-spray will be approved!
  2. SomebodyCalledJ

    2 year old C Class Coupe paint problem!

    I agree, I was weirdly fortunate that at least 70% of my metal body panels had the micro blistering, but they continually said throughout that they would only cover the areas effected, not the areas unaffected, then they went approved it all anyway...
  3. SomebodyCalledJ

    2 year old C Class Coupe paint problem!

    I hate to say this, but from what I have read elsewhere, many people have said it doesn't spread, it just appears, as if it's not a matter of if, but when... It seems as if you are in fact unlucky that it is not all over the car, as then you would likely be warranted the 'full' re-spray. I was...
  4. SomebodyCalledJ

    Lacquer peeling on four year old Jupiter red A class

    I was told that they will not cover plastic body parts on the warranty, only the metal body parts. This may be why they are covering 75% of the cost out of goodwill. Personally, having had both the micro blistering and lacquer peel issue on my Opal C Class I understand the frustration of...
  5. SomebodyCalledJ

    2 year old C Class Coupe paint problem!

    My dealership explained in the end that they have to plan well as MB will only give them a limited amount of time to do the work once they authorise, therefore if they are busy in the body shop they will have to plan when to submit the claim so that they have the time and resources to do the job...
  6. SomebodyCalledJ

    2 year old C Class Coupe paint problem!

    So I requested an inspection in Oct 16, had the inspection in Dec 16, then a lot of chasing and complaints about being lied too constantly about where it was in the process, then booked in at the start of Apr 17, collected mid May 17. so all in all around 7 months... They took about 5 weeks to...
  7. SomebodyCalledJ

    2 year old C Class Coupe paint problem!

    Here is the finished result on my c class... MB Norwich did an amazing job, though they where slow to get the ball rolling. For my troubles I got a 66 plate amg line c220 estate, which was nice. They agreed to spray everything bar the plastic body work, which I had added in for a mere £240 :)...
  8. SomebodyCalledJ

    Full Warranty Re-spray Collection

    Micro Blistering on most panels, though warranty agreed to re-spray all panels. So there was no damage correction, just a back to bare bones re-spray...
  9. SomebodyCalledJ

    Full Warranty Re-spray Collection

    After 5 weeks in the Body shop I am collecting my car tomorrow, it has had a full re-spray under warranty, plus some private work consisting of the bumpers and side skirts being painted too. I have read a few horror stories of rust underneath seals, due to removal during the process, bad...
  10. SomebodyCalledJ

    2 year old C Class Coupe paint problem!

    Did they quote you those prices up front? As they have had my car for a week and still not contacted me to discuss this quote, even after plenty of notification that I wanted a quote :( Sent from my iPhone using Tapatalk
  11. SomebodyCalledJ

    2 year old C Class Coupe paint problem!

    Update My car is in the body shop getting it's re-spray, though I dropped it off last Monday and still not heard anything regarding a quote for the bumpers and side skirts to be sprayed as well... Initially the body shop were going to give me a VW Up or Polo for the duration of the re-spray...
  12. SomebodyCalledJ

    Courtesy cars

    With the length of time it's taken to get to this point, I am very reluctant to go through it again with another dealership... I'm guessing here, but I can imagine I'll be hard pushed to take the approval to do the work to another dealership? Sent from my iPhone using Tapatalk
  13. SomebodyCalledJ

    Courtesy cars

    I was told the length of time wouldn't warrant a demonstrator as it was too long :( I won't go into personal circumstances as to why I own an estate and why a polo is too small, as I shouldn't have to explain to be honest. Looks like I'll have to lump a polo for a month and hope it can do the...
  14. SomebodyCalledJ

    Courtesy cars

    Hmm so in your opinion should I push for something a little bigger to fit my needs, again I'm not specifically looking for a MB, but something more in line with a c class estate...? I think my work may take 2 to 4 weeks it's a warranty approved full respray of all metal panels, plus dependant on...
  15. SomebodyCalledJ

    Courtesy cars

    JBD, what normally warrants giving a Mercedes over the body shops Polo's and Up's? Do you get customers frustrated with the size issues of those two cars? Sent from my iPhone using Tapatalk
  16. SomebodyCalledJ

    Courtesy cars

    I actually said to them when discussing the courtesy car, that it wasn't the brand that was my concern, it was the size and usability of the car that was the issue. Still got nothing from them. I have sent an email to their head office, probably won't get much other than it's just policy, but...
  17. SomebodyCalledJ

    Courtesy cars

    Well I spoke to the general manager at this particular dealership and looks like I'll have no option other than to accept their biggest courtesy car from their fleet, which happens to be the VW Polo... There reasons being the timescale of work (couldn't justify a demonstrator being booked out...
  18. SomebodyCalledJ

    Courtesy cars

    Yep those were the two options given to me, the Group that own the franchised dealership sell many other brands, but I have red a few times that people have had MBs and this is a warranty case, not a customer fault... I'm glad to hear I'm not being snobby! Plus dependant on the time period I...
  19. SomebodyCalledJ

    Courtesy cars

    My car is soon to be booked in for some warranty work at my local stealer and was just advised my courtesy car options were a VW Up or Polo... Was a bit surprised to here I wasn't being offered an MB, maybe I have been spoiled in the past by other manufacturers, but made me wonder what other MB...
  20. SomebodyCalledJ

    Painting Bumpers and Side Skirts

    So I should get the bumpers re-sprayed too or not? I have a bargaining tool in that I have waited 4 1/2 months from initial contact to approval to do the work, and through this process was lied to a couple of times, which was flagged up... maybe in light of these issues, I should see what kind...
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