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Just as a final update, we got our car back 7 weeks after we took it in. Mercedes customer service called me on the 14th of January to say the dealership had informed them the part would be arrive within 10 days. Got a call from the Cheshire oaks dealership on Wednesday 19th Jan to say it had...

Thank you all. Just as an update- I've now received an email from MB customer services saying they have investigated and also can't give a time frame for the part arriving. They also said any courtesy car will be at dealer's discretion. The dealership won't even give a date in the future when...

Good to know, I might try asking if we can move it to a different dealership who might have it in stock already.

Hi markjay, thanks, they've agreed to do it FOC but can't say when. They've said it's too dangerous to drive back from their garage and they have no courtesy cars available while we wait.

Thanks Petrol Pete:) They have agreed to do the work free of charge as we've ticked all their boxes but the catch is they can't tell us when. And they have to hang on to the car till it is done with no replacement.

Hello, I'd appreciate advice from anyone who has been in a similar situation please.... We have a 2011 C class, bought in 2014 from a MB dealer and we've kept up the full MB service history from dealers across the northwest. It has been found to have a corroded rear subframe on latest servicing...