1. R

    Impressed with Mercedes customer care..

    I bought my E350 Cdi Sport just over two months ago from Mercedes in Stockport. I paid £14700 and it's on a 61 plate with 71k on the clock. Its a lovely car in metallic white. Last week, the car wouldn't start. It's been diagnosed as a faulty power steering lock which needs replacing...
  2. MercedesDriver

    Appaling customer service from Tow-Trust Towbars

    Fuming. The W212 I've recently purchased has installed tow bar from Tow-Trust Towbars, but the towball is missing. I've found their webpage, checked matching part numbers and found the part number of towball which I don't have. After contacting customer service I was told that they can not...
  3. gramey customer service!!!

    I ordered a roof hoist from this company on 4th April and made immediate payment, to date despite numerous emails and trying to call them but getting no reply I have yet to hear a word as to when my order will be shipped. It's got to the stage where I emailed them yesterday advising them that...
  4. T

    Mercedes Customer Service Fail

    Hi, So yesterday i went to pick up a brand new ML350 with my dad, its the designo one and hes ticked every meaningful box (And a few pointless ones)! Anyway on the way back from Nottingham to London 4 error messages popped up and remain still Distronic Lane Keeping Pre Braking...
  5. gr1nch

    The very best customer experience from a garage

    Today I turned up at my very popular local garage in Ashford at 07:30 optimistic that they would squeeze me asap for the MOT I was missing, so I could also get the Road Tax I was missing :wallbash: They did the MOT right away - no advisories - and they did it for free! and we were out on our...
  6. B

    MB Map Pilot and the MB bullsh!t customer service support

    Car is a October 2016 registered C Class which I updated the Garmin Map Pilot software on 9th February 2016 with 2015 maps. Since then there has been no updates. A couple of times in the past I have phoned up MB customer support to complain about major motorway junction alterations and...
  7. S

    A Class AMG Night Edition problems .....Crap customer service problems....

    Hello Guys, I'm a newbie on this site and to the world of Mercedez Benz. So here's my story..... 1 month ago I bought a A 180d CDI AMG Night Edition (gorgeous it is!) absolutely thrilled to bits, I was told it would be delivered 1 week later (I'm from Manchester, Car bought from...
  8. JohnEclass

    Customer Service?

    My ownership story so far for the C300 I collected the car on Wednesday 24/08/2016, and was very happy, even tho despite assurances that there were 2 keys for the car, there was in fact only one… the second time this has happened in succession when buying a car from same dealership. A small...

    Samsung. Customer Service

    My Samsung S6 refused to charge via the charger or USB. After trying several hints...hard reboot and a plethora of other things my daughter got in touch with Samsung. She related the above. This was on Monday 1 Aug. Samsung arranged to have the phone picked up via courier on Tue 2 August...
  10. B

    Approved Used Car and MB Customer Service

    I purchased an Approved Used Mercedes Benz in June 15, since then and less than 1000 miles several issues have become apparent with the car, I contacted the supplying dealer principle who has not replied. I then contacted MB customer services who were of no help. The dealership also mis-sold...
  11. B

    Woeful MB customer service

    I've had an interesting week of the good the bad and ugly of MB customer service Interested in a CL63 AMG but tried to get independent advice from MB dealers Little joy as I tried to call to find someone No cars for sale so no time to talk Will get someone to call you back - no chance...
  12. S

    MB UK customer services.

    Simon Oldfield has now left this position. Does anyone know who the new head of customer services is, and ideally a contact email address for them?
  13. Dave Richardson

    Poor Experience of Michelin Customer Services

    :wallbash::wallbash:I'd like to rant a little to my friends on this forum about my experience of poor customer service from Michelin. Whilst my complaint was of low financial value it may make others here consider not buying Michelin Wiper Blades. I bought a pair of Michelin Stealth...
  14. FunkyFez

    Another satisfied MSL customer

    After a first class outing to MSL in Birmingham, I wished to share my experience with everybody. I had planned to have my car mapped for a while and after research and finally recommendation, Eurocharged was decided as the way forward. I contacted Acid through this forum and we had a chat...
  15. Colin_b

    Hotel fines customer £100 for bad review.

    BBC News - Trip Advisor couple 'fined' £100 by hotel for bad review And looking at the trip advisor reviews for the hotel, if they fine everyone that leaves a bad review £100, they nust be making a fortune! :eek:
  16. cinek

    Customer service

    Just got an e-mail from BMW Sytner. So it goes like that: "As an existing customer of Sytner Chigwell BMW, I have some potentially important information which I'd like to share with you. Here's the link to a short personal video that I've created; it will only take a couple of minutes of your...
  17. N

    Another happy PCS Customer

    Top marks to Olly and Jack at PCS! Jack had a big struggle to make the "straight swap" Speedriven charge cooler for my C32 be a straight swap! After re-drilling the bolt holes and reshaping the fixing brackets it just fitted!!! Net result after four + hours of labour, are inlet temperatures...
  18. reflexboy

    Another satisfied customer for PCS

    Just had my Dad's car serviced and MOT arranged at PCS Horndean this morning. As always brilliant service by Olly and his team. Friendly, knowledgeable and great value. Many thanks.
  19. A

    Customer Feedback Questionaires

    Are they that very important to MB salespersons? I bought my C63 estate in January and I've been plagued by emails and more recently phone calls about this- 3 calls last week. He says he'll lose his job unless I give him full marks! Dilemma is that he wasn't a very good salesman and if...
  20. arfan786

    1st time MSL customer!!

    I just wanted to say a big thank you to MSL for working on w124 had lowering springs fitted and new shocks and a service. I will definitely be visiting again with all my merc related issues and the added bonus is they are on my doorstep.:thumb: Acid excellent customer service and after care...
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