goodwill

Recently on the ML (W164), I had the sills fill up with water which made its way onto the SAM in the battery compartment (under the driver's seat) Result- a corroded SAM (causing some interesting things) . I decided I would test MB goodwill and I have been offered 36% discount off the part and...

After the CEL illuminated on my ML 350 I took it to my local MB dealer who have now quoted £3000 to replace the balance shaft. Car is 06 with 85k on the clock. I did some research and it appears MB are aware of this issue and is caused by a issue with the manufacture of the balance shaft...

I very recently bought an 2 owner e class estate, with full Merc Service History and no bodywork repair history. The first owner of the car was Mercedes themselves and I have all the paperwork. It is a late 2006 facelift model. When I bought it I was blown away by the general condition of the...

Hi my cars out of warranty 2009 4 years old and I have some corrosion on my alloy wheels around the centre caps on 3 wheels. New wheels cost around £580.00 each inc vat! Mercedes have offered to replace the 3 wheels for brand new ones and want me to contribute 25% towards both rear wheels...

Okay it is a bit on the darkside but if you imagine it is an MB what would you do..? Our local BMW dealer think they can replace the roof motor that has failed on our Z4 for about £1300. They also believe that the problem is likely to be corrosion caused by a blocked hood drain. This is a...

Hello Took my ML to Mercedes for them to look at the tiny bit of rust, two small bits on the rear arch and under the tail gate near the boot release. (will post pics if I can) but its not much. Just thought best see what they say now rather than wait, Anyway they have just rang back...

I would not normally cross refer to the "other UK forum" but a member has posted his letter from MBUK refusing goodwill on an E-Class SBC pump replacement. Car is under 5 years old and under 30k miles. As most know, the pump has a 10 year warranty in the USA (see addendum below) - this does...

As some of you know I bought an immaculate 2000 (W) C208 CLK320 cabriolet in October 2007. I bought it from MB in Portsmouth, and as it had under 60k miles, it was under Tier 1 warranty. I look after it, although I do use it everyday, it is garaged every night. It was last serviced by Olly...

Please don't persecute the new-lad, I'm pretty new to the forum, and have been reading a few previous posts, about good-will body repairs. But my question is, what is it and how does it work??? Correct me if I'm wrong, but from what I can tell, you pop into your main dealer (mine just so...

In early November my glowplug warning light used to come on after starting and stay on for 2/10ths of a mile. Took the car in and they fixed it under manufacturers warranty. This warranty expired December 5th 2008. Today the same problem happened. What are the odds that MB will fix it...

My CLK got approved to get the boot lock and the 4 arches repaired. I'm using Stevenage Mercedes who use Hilton Coachworks. Anybody had experience of them ? Any good ? They'll put on two new front wings, sand blast the rear panels and sort the boot lock out as well. Thing is I also have a...

I have successfully had a goodwill claim approved for my 2001 S210 E class estate: Front arches (new wings) Rear arches Tailgate Bonnet edges Roof (by tailgate hinges) This was all approved painlessly by MB Chichester who I have found very helpful. Their work is contracted out to...

At last my car's gearbox problem has been proven. I need a new torque converter and yes, this is going to cost quite a bit. I have been a member here for some years and would value your thoughts about whether I am being fair. Are my expectations too high? My car is a 2002 W211 E270 cdi...

I've got one visible rust patch on the drivers door sill and a few spots on the top of the roof near the front windscreen. So I took the car into the stealership to see what they would say. Firstly, he gave me the 6 months ownership scenario. I've only just got the car so looks like I have to...

Guys, I'm sure this has been asked before, but can anyone tell me how long the MB rust repairs are guaranteed for? My W220 had rust repairs done in May 2008 but there is bubbling appearing already (about 3 months later) on areas they worked on. So do I just have to live with it as it was...

Hi All, I've been told by the coachworks guy at my local dealership that MB have approved the rust repairs on my W220. The guy doesn't actually work for the dealership, but for the bodyshop company "approved" by MB. I don't really trust the bloke, he's a right "used car sales man" type of...

On Jan 4 the W210 E55 went in for a time-based 2-year 'B' service (still had 4800 miles to go on ASSYST) and on the basis of members' experience I asked the garage to make a careful check for rust. On Jan 11 the bodyshop asked MBUK to pay for repairs to all four wheel arches and one door...

Shortly after purchasing my S-class back in October I went to my local dealership to purchase a locking wheel nut remover. While the guy was trying out the various combinations he noticed a small bubble of rust on my front wheel arch and said I should speak to the body shop guy regarding a...