purslow

Took my car in for its first service today. Got in at 9am as arranged for a while you wait service. I was told it would take 1.5 to 2 hours. I had arranged to meet a friend shortly after 11am so I was clear on this point. I eventually left a little after midday. I spoke to the service manager...

Took the C43 for "A" Service + MOT this morning. While i was waiting the service man came and told me that the car needed new Spark Plugs, i told him they had been fitted at 50,000 miles some 16,000 miles ago. He said he could not stamp the Service Book unless he had proof that they had...

Big up to Tony Purslow in Basingstoke who have just done some work for me on my W210 Collected the car from my house 25 miles away and delivered back after a service FOC. The "A" service cost a little over £200 with their scheme for cars 6 years and older and there is a discount on parts as...

I am pleased to report a good experience at TPs (not for the first time). My C320 started making a strange noise, that to my ear sounded like a sticking brake caliper or wheel bearing The warranty runs out next month, and so unannounced I turn up at TP and they agree to look at it. A couple...

Pleased to report my good experience of a warranty repair carried out by Tony Purslow. Both front panels replaced and they found rust just under the wheel arch on the rear panels and so shot blasted, primed and re-painted them as well. I hadn't spotted the rust at the rear and so had not...

Noticed this morning that the Tony Purslow group no longer lists M-B as a marque ... just Dodge, Chrysler, and Jeep: Tony Purslow Something to do with the M-B / Chrysler split? The branch I use is now Mercedes-Benz of Guildford Although if you burrow down a bit you will still find...

Just had a quote for a service A at Tony Purslow for a E300 TD on a V reg. £262 which includes 40% off labour and 10% off parts So what would the cost be without the discounts, seems rather a lot for changing the oil and filter.

After reading a couple of fairly complimentary comments about Tony Purslow of Guildford, I decided to hang the expense and take my newly bought S320 CDi to Tony Purslow for a service. What a mistake! After the receptionist told me it would take about an hour and a half to do an 'A' Service, I...

Just to warn everyone about them, they are the worst mercedes dealer ive ever been to, i bought my 2001 W210 E55 AMG after i bought the car i went to check it with them for any problems or anything, they found few minor problems which set me back 1200K all togther, replaced all 16 spark plugs...

Had a great experience with them - they did the head gasket on my (now sold) R129 300SL I live in North London but travelled there on the strength of things I had read about them and was not disappointed. Price was the same as an independent and with a 2 year warranty; the service was top...

Just got a free "Platinum Plus Rewards Pack" from Tony Purslow (main dealer where I take my R129 for servicing). Confirms the discounts I was already getting for a 6+ year old vehicle i.e. 40% off labour, 10% off parts. Also confirms free MOTs for as long as I own the vehicle :rock...

I've reported good things about these guys before, but I have reason to be impressed again. Recently I started getting an odd feeling through my steering. I contacted Purslows who ventured a few ideas about what it might be and promptly dispatched a chap 20 miles from their dealership to my...

Just had the CLK back from its A service at Tony Purslow. Excellent service. The car had a total of a tad under £3,000 worth of work, including the A service at £244, brake fluid, filters etc. Total cost to me £350. Steering damper, knuckle joints, window module, seat motor etc etc. The bill...

Letter through the post confirming when it was booked in for. Friendly greeting when I dropped it off. Phone call later to say all was fine, and the car was ready. When I picked it up last night the car was gleaming and spotless, inside and out (tyres dressed etc. too). Little metal box...

Had the first service at Tony Purslow in Guildford last week and I was very relived at how good it all went. After hearing some of the stories of MB dealers I was not looking forward to the service but everything was OK. They even sorted out my door mirrors so they now fold reliably and...

Took the ML in to Tony Purslow this morning for a B service. Car is saying it wants an A service but as it hasnt had a B yet, I thought i'd have a B. Spoke to the servie desk who told me that I only needed an A if thats what the ASSYST is saying. Great, saves me £££'s. I was then told that the...

A dealer who takes customer service seriously. Recommended. My own dealer is in Reading, who I don't think is so inviting. VW dealer too is average.. so for MB and VW I go out of town to Basingstoke! So those who are fed up of Reading, Bracknell, Slough MB try Basingstoke.