£30 to call the doctors for an appointment

mercmanuk

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just received my online mobile phone bill,should be £15 month this month its £45.ive called my provider and they have said i called an 0844 number thats £1.50 per minute,turns out its my doctors.yes when you phone for an apointment and are held in a que for 20 minutes.
20 minutes £1.50=£30

i intend calling the practise manager and writing to my local free paper and manchester evening news
 

davidjpowell

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Better directed to your mobile phone supplier. These are low cost numbers, about 5p per minute from a landline. Who's making the profit?!
 

A-AvantGarde

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Better directed to your mobile phone supplier. These are low cost numbers, about 5p per minute from a landline. Who's making the profit?!
Agree, 0844 is a class of fixed rate numbers (not quite local rate though). calling from a BT line there would be a maximum per minute call charge. Mobiles and otehr networks would (& do vary).

I had a similar thing where we often used 0870 numbers from a conferencing service, some of my team would often rack up £100+ / month when we looked into it our mobile provider was charging much more than the 10p / min it was from a landline.
 

crockers

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Why would a dr practise use a 0844 number when most callers are local? Do they get a cut? Why not an 0845 number at least. A lot of landline providers with free call packages don't charge for 0845 numbers but they do for 0844. Hmmm wonder why the difference?

Call me a cynic but it smacks of pigs with snouts in troughs.
 

markjay

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I don't think they get a cut, As far as I know this is part of a surgery management package, the people who install it get the cut, the GP simply get a very good deal on the initial cost of the admin setup which he/she prefers not to be bothered with anyway.
 

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