£8k for a back box

Discussion in 'General Discussion' started by Ray1888, Oct 18, 2016.

  1. Ray1888

    Ray1888 Active Member

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    81
    Joined:
    May 30, 2016
    Location:
    Dundee
    Car:
    CLA 45 AMG
    Driving down motorway yesterday and a back exhaust box gets thrown into my lane saw it just before I went over it power steering warning came on immediately I pulled over saw nothing I knew there was a Mercedes dealership about a mile away got them to have a look?
    Steering rack bent
    Steering rack ecu damaged
    Power steering pipes damaged
    Rear crossmember damaged
    Rear skirt damaged
    It's a 14 plate e350 coupe
    Approx damage with labour £8k
    First ever insurance claim in 35 years of driving
    Had Mercedes on fone this morning some parts coming from Mercedes so 5 days till they get them and insurance want fotos if everything
    On our way to a holiday cottage when it happened so Merc sorted a car for me
    Girl who dealt with me was fab so a shout out for Laura at Perth Mercedes
    A lot of bother for a bloody back box
     
  2. AMGeed

    AMGeed MB Club Veteran

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    Bournemouth/Poole Dorset
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    2014 E63 Biturbo
    Bad luck!
    Seems MB Perth are treating you well. I found their parts dept spot on too.
     
  3. Litcan91

    Litcan91 Hardcore MB Enthusiast

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    Sorry to hear, hope the car gets sorted soon without too much hassle.

    I'd be looking for the owner of the backbox, to return the backbox with the 8K bill incurred.
     
  4. grober

    grober MB Club Veteran

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    Some decent guys in parts. :thumb: One chap had a Datsun 240/260 Z Had quite a few interesting discussions over the quality of Datsun wiring looms with him irrc.
     
  5. AMGeed

    AMGeed MB Club Veteran

    Messages:
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    I ordered the wrong part online at MB Perth and hopefully asked if they would cancel the order and refund my debit card.
    The money was back in my account the following day. Excellent customer service.
     
  6. OP
    OP
    Ray1888

    Ray1888 Active Member

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    81
    Joined:
    May 30, 2016
    Location:
    Dundee
    Car:
    CLA 45 AMG
    Mercedes in Perth have been great
    Got a Kadjar from hire company to get me to holiday home
    Got to drop it Friday and pick up a Mercedes until mine is sorted
     
    Last edited: Oct 18, 2016
  7. TripleD

    TripleD Hardcore MB Enthusiast

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    Suffolk
    Car:
    C300h loaner as my C250d broke after only 900 miles :(
    Damn!! Glad it's getting sorted out, but wow, makes you wish you had a dashcam so you could try and get the number plate etc.

    Glad your mobile for your holiday!
     
  8. grober

    grober MB Club Veteran

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    Perth, Scotland
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    To be fair the car ,van, truck may just have thrown an existing bit of road debris into the OP's path. Possibly not their fault/silencer ??
     
  9. DrFeelgood

    DrFeelgood MB Club Veteran

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    Too late now but I recall that if you called Mobilo from the roadside they recover your car to a dealer and supply a decent hire car from the outset.
     
    1 person likes this.
  10. Pontoneer

    Pontoneer MB Club Veteran

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    Ayrshire
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    '99 S320 W140 ; '93 300SL-24 R129
    I remember once walking into MB Perth ( Dicksons as they then were ) after puncturing both nearside tyres on the A9 just outside Perth .

    I fitted my spare , and managed to find a phone box to get my sister to see if she could bring a neighbour's spare wheel from his Mercedes .

    Only problem was my car had only alloy wheels and the spare she brought was a steelie, so my bolts wouldn't fit . I sent my sister home and spent the next few hours in the lay by where I was stopped , then about opening time walked down to see if I could buy five wheel bolts . Not only did the partsman give me them for nothing ( they had a bin full from people who had upgraded to alloys ) but he insisted on giving me a lift back to my car .

    Much as I tried to give him a token of thanks , all offers of payment were refused .

    Should have said , I was one of several to have punctures that night due to someone tipping a load of nails down the side of the road .
     
    1 person likes this.
  11. Nexman

    Nexman Active Member

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    Least your well and safe chap least it went under the car , glad you got a good dealer at the end of it :)
     
    1 person likes this.
  12. OP
    OP
    Ray1888

    Ray1888 Active Member

    Messages:
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    May 30, 2016
    Location:
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    Car:
    CLA 45 AMG
    Never knew about that till I got to dealers,they deal with europcar so they fined and said a Mercedes replacement could take 4 hours to get to me so took the kadjer and will pop into Mercedes on way home from holiday and pick up a Merc on Friday
    Service desk at Perth Mercedes have been brilliant so far
     
  13. tanuie

    tanuie Hardcore MB Enthusiast

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    Ely Cambridge
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    That's bad luck, glad you are getting it sorted.
     

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