Hi everyone,
I thought I would start a new thread regarding my recent corrosion warranty claim, here is what has happened to date:
1) About a month ago I was looking under the bonnet and noticed a small amount of rust forming between the upper and lower bonnet skins, at the back of the bonnet close to the hinge
2) After reading some of the posts here I thought I would chance going to the dealer and seeing if it would be covered by the "30-year Warranty"
3) The car was examined by a Greenoaks in Bracknell and the guy said it was definitely a warranty claim - as rust was coming from the inside out, and that to do it properly - a whole new bonnet would be required! Amazing for such a tiny amount of rust!
4) Mercedes have since been in touch - saying that the claim has been "passed", although since the vehicle has been serviced by my friendly independent garage and not an MB dealer for the last 2 years (and 1 month), they will only pay for 75% of the £984.60 it will cost to fix!
I am still amazed to be honest that they will pay this much. I was wondering if anyone had advice on how to recoup the remaining 25%! I am quite sure that if MB had serviced the car they wouldn't have noticed the rust, nor been able to prevent it - and I can't seem to find anything definitive about the T&Cs of Mobil Life, or even the legality of demanding a full Mercedes history? Can anyone help!
Promise to post pictures soon!
I thought I would start a new thread regarding my recent corrosion warranty claim, here is what has happened to date:
1) About a month ago I was looking under the bonnet and noticed a small amount of rust forming between the upper and lower bonnet skins, at the back of the bonnet close to the hinge
2) After reading some of the posts here I thought I would chance going to the dealer and seeing if it would be covered by the "30-year Warranty"
3) The car was examined by a Greenoaks in Bracknell and the guy said it was definitely a warranty claim - as rust was coming from the inside out, and that to do it properly - a whole new bonnet would be required! Amazing for such a tiny amount of rust!
4) Mercedes have since been in touch - saying that the claim has been "passed", although since the vehicle has been serviced by my friendly independent garage and not an MB dealer for the last 2 years (and 1 month), they will only pay for 75% of the £984.60 it will cost to fix!
I am still amazed to be honest that they will pay this much. I was wondering if anyone had advice on how to recoup the remaining 25%! I am quite sure that if MB had serviced the car they wouldn't have noticed the rust, nor been able to prevent it - and I can't seem to find anything definitive about the T&Cs of Mobil Life, or even the legality of demanding a full Mercedes history? Can anyone help!
Promise to post pictures soon!
Last edited by a moderator: