2 year old C Class Coupe paint problem!

Discussion in 'Bodywork' started by riders, Nov 2, 2014.

  1. Wheelsnuts

    Wheelsnuts Hardcore MB Enthusiast

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    It was 5 or so years ago, so I am trying to dredge up my memory of exactly happened. The dealer was Mercedes Coldstream. I am pretty sure that their service advisor simply gave me the contact details of the approved body shop in Newcastle and I contacted them direct. I had to take the car to them for inspection and they forwarded a report to Mercedes who gave the go ahead after a few weeks. I even had a newish C220 Estate to run around in for a couple of weeks while the job was being done. So all the dealer did was give me the contact details. The body shop took it from there.
     
  2. OP
    OP
    riders

    riders New Member

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    Apparently they now have to organise for my car to be paint tested all over the vehicle!
     
  3. MancMike

    MancMike New Member

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    At least they're not fobbing you off.

    I think my problem is my problem, as the car is an 08 plate. :(

    Keep us updated. :)
     
  4. thedruid

    thedruid Hardcore MB Enthusiast

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    Hello mate. Hope you get sorted with the paint issue. A couple of tips for you. Keep calm with whoever you are speaking to as I'm sure they didn't paint the car or cause the defect. Your car should still be under warranty so it should get rectified for you. If all else fails, a nice letter to the head of the dealership outlining all the issues and a mention of the sale of goods act and small claims court should get it sorted. If all else fails see a solicitor for a free advice session and last of all good luck..
     
  5. jonnymerc

    jonnymerc Hardcore MB Enthusiast

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    Good luck with that, They did mine on Monday when I went to Dartford they told me that it had not been touched ( no repair or respray ) and the paint was how it left the factory

    So good luck with yours Rider
     
  6. DSM10000

    DSM10000 MB Club Veteran

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    It is a car, annoying yes but hardly worth the constant ranting. It can be fixed, just get a sense of perspective.
    :doh:
     
    Last edited: Nov 5, 2014
  7. flango

    flango MB Club Veteran

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    Be careful with this one, there have been reports of instances where accidents have occurred in transit and the vehicle has been repainted before it gets to the dealer without the dealer knowing, so the dealer assumes it left the factory like that. If you've ever seen MB's painted at the factory you realize it can't happen there. I'm not saying nothings ever left that wasn't perfect but major paint flaws never, it will almost certainly be down to a 3rd party paint repair
     
    1 person likes this.
  8. jonnymerc

    jonnymerc Hardcore MB Enthusiast

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    Thanks for that Flango , I wonder if these red cars leave the factory perfect and then say a couple of years down the road suffer a reaction with some sort of contamination in the air or some thing in the atmosphere that just starts the lacquer to break down just a theory there does seem to be a problem with red cars not just MB with the lacquer lifting away from the paint
     
  9. flango

    flango MB Club Veteran

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    It also happens more frequently on black cars too and the common denominator is that black and red pigments used in the paint are by far the cheapest of the colours. It always made me laugh when manufacturers charged extra for black when in reality it was cheaper to paint that car than the other colours, now that what you call marketing, nearly as good as Apple :D
     
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  10. MancMike

    MancMike New Member

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    I went out of my way to get a red one too! :mad:

    :rolleyes:
     
  11. jonnymerc

    jonnymerc Hardcore MB Enthusiast

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    Well they do look nice , It's a nice red ,Some reds look washed out dull to dark and do nothing for the car it's on

    That's what attracted me to my one , It looked fantastic in the coupe version looked like it was doing 80 MPH standing still

    And the paint was in great Nick that was in May this year when I bought it
     
  12. OP
    OP
    riders

    riders New Member

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    Hi all my car has been at Mercedes today and they have confirmed its a paint defect all over the car!
    Now they have to submit the report to Head Office Milton Keynes and take it from there?
    At Waltham Cross they have never seen a car before go like this.
    They don't have any answers either on what the outcome will be?
     
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  13. st13phil

    st13phil MB Club Veteran

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    The positive in this is that you have the dealer on your side. Work with them and hopefully you'll get a solution that you'll be happy with.
     
  14. markjay

    markjay MB Club Veteran

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    If professionally resprayed, the car will be perfect.

    Hopefully MB will own-up on this one.
     
  15. grober

    grober MB Club Veteran

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    Red is particularly good at absorbing the harmful UV light component of sunlight. For that reason its likely the degradation of any hidden paint defect would be accelerated.

    oh and you might be interested in this. Paint problem W204 C class - Mercedes-Benz Owners' Forums


    To be honest I think MERCEDES BENZ are being a tad disingenuous about this.:rolleyes:
     
    Last edited: Nov 14, 2014
  16. DSB SL AMG

    DSB SL AMG Hardcore MB Enthusiast

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    Isn't that a standard 'stealer' response?:rolleyes: keep on them...

     
  17. DRWood

    DRWood New Member

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    Unfortunately I had the same problem on my 2008 C Class. Again it was fire opal. Local MB dealership were very understanding, taking photos and referred it to local body shop for a report as well as regional MB bodywork specialist. Sadly it got to Milton Keynes and ground to a halt. MBUK were not going to touch it and fobbed me off with all sorts of rubbish. I couldn't be bothered with fighting it and in the end I traded it in to MB and bought a silver one. Seeing your car is newer than mine there should be less room for MBUK to wriggle out of any responsibility.
    Sorry for the rival post, but it does have pictures of my car's paint
    I do hope you have better luck than me?

    W204 Microblisters - Mercedes-Benz Owners' Forums
     
    2 people like this.
  18. jonnymerc

    jonnymerc Hardcore MB Enthusiast

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    Hi Riders.
    I take it you have not heard any thing from MB , It's been 3 weeks since I took my car to Dartford :doh:I phoned them last Friday week spoke to the guy I dealt with he assured me that they haven't forgotten me but they have not heard any thing :doh:so I will give them another ring on Monday and try to hurry them up
     
  19. SmartMAC

    SmartMAC Hardcore MB Enthusiast

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    I have the same problem on my 2011 coupe. Just realised the other day while I was putting diesel as it doesn't show easily.
    So far it looks like it affects the boot lid only. Car is out of guarantee so not sure how to proceed.
     
  20. jonnymerc

    jonnymerc Hardcore MB Enthusiast

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    Hi SmartMac
    I take it your car is also fire opal red:doh: , You might think it's only on the boot as I did but it might be on more panels than you think

    I think your first point of call is the dealer you bought it from have them look at it even thou it's out of warranty and take it from there it can't be much out of warranty 2011 model
     

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