30 years free roadside assistance.

Discussion in 'Parts, Maintenance & Servicing' started by The _Don, Jan 23, 2016.

  1. The _Don

    The _Don MB Enthusiast

    Messages:
    3,943
    Joined:
    Jul 11, 2010
    Car:
    Mb
    Up to 30 years free Roadside Assistance.

    If your car was manufactured from October 1998 onwards, you’ll get an extra bonus every time your car is serviced at a Mercedes-Benz Retailer – free renewal of your Roadside Assistance. This continues for up to 30 years and covers you in the event of a breakdown caused by a mechanical or electrical defect*, an accident, minor mishap or vandalism and attempted theft^. You can find out more by visiting Roadside Assistance.
     
  2. markjay

    markjay MB Club Veteran

    Messages:
    24,931
    Joined:
    Jun 24, 2008
    Location:
    London
    Car:
    W204 C180 Executive SE 2013 Automatic / COMAND NTG4.7 and Morel speakers fitted by www.comand.co.uk
    That, and the anti rust warranty, were not enough to convince me to entrust my pride and joy to the local MB Dealer... but if you do find a decent MB Dealer, then yes this adds value to the service.
     
  3. rifiki

    rifiki Active Member

    Messages:
    367
    Joined:
    Jun 4, 2014
    Car:
    clk 280 Ponton 190
    No such thing as a free meal, will be added to service cost.
     
  4. Bobby Dazzler

    Bobby Dazzler MB Club Veteran

    Messages:
    16,141
    Joined:
    Jan 21, 2005
    Location:
    Mittel England
    Car:
    ML AMG-line Black Series
    If I get a good price on the service, then I don't see that as an issue.
     
  5. renault12ts

    renault12ts MB Club Veteran

    Messages:
    16,108
    Joined:
    Mar 5, 2009
    Car:
    2005 W215 CL500.
    Getting an old car serviced at the dealer network is an expensive way to get break down cover.
     
  6. OP
    OP
    The _Don

    The _Don MB Enthusiast

    Messages:
    3,943
    Joined:
    Jul 11, 2010
    Car:
    Mb

    £129 for a c43 sound expensive?
     
  7. Flash

    Flash MB Enthusiast

    Messages:
    4,876
    Joined:
    Aug 18, 2003
    Location:
    London
    Car:
    CLS 350 CDI Sport - W218 with Full AMG Styling, Bentley Conti GT
    Read the small print and be careful. On the newer cars if any additional work flags up as part of the service schedule other then the service itself and the extra additional work is not carried out by the MB dealership then the relevant dealership will not renew/activate your road side assistance and will play awkward if the car is outside of the standard 3 year warranty.
     
  8. Dinnie

    Dinnie Active Member

    Messages:
    186
    Joined:
    Oct 24, 2007
    Location:
    Surrey
    It's a fully comp breakdown service with onwards travel, replacement vehicle, hotel expenses, covers vandalism damage, lost keys, wrong fuel etc. This level of cover with AA or RAC is a few hundred pounds (excluding first year discounts).
     
  9. HughJarse

    HughJarse MB Enthusiast

    Messages:
    1,035
    Joined:
    Sep 13, 2006
    Location:
    North East
    Car:
    c250
    Wouldn't mind seeing a how many people have used the "onwards travel, replacement vehicle, hotel expenses, vandalism damage, lost keys, wrong fuel...etc"

    I rang them 3 weeks ago, 7:45 Am on a Saturday morning.
    They attended 12:00
    Towed car at 1ish ( 2 1/2 year old car)

    Then Europcar rang up at 4:00pm and said it as was out of office hours and I may have to wait until Monday...!! I did get one as they "caught the manager" in the shop as he was leaving for the weekend!!!

    Im sure other people have great stories - but that's my first experience.

    Again Im sure other people have needed onward travel, hotel expenses... not convinced it's worth the constant extra service... why not just top up a policy when you're going away?
     
  10. renault12ts

    renault12ts MB Club Veteran

    Messages:
    16,108
    Joined:
    Mar 5, 2009
    Car:
    2005 W215 CL500.
    This:

     
  11. markjay

    markjay MB Club Veteran

    Messages:
    24,931
    Joined:
    Jun 24, 2008
    Location:
    London
    Car:
    W204 C180 Executive SE 2013 Automatic / COMAND NTG4.7 and Morel speakers fitted by www.comand.co.uk
    While this may sound sensible, the obvious difficulty is that it's a 'get out of prison' clause for MB. If you decide to postpone the (say) ATF change and your ABS is later playing-up leaving you stranded, the issues are obviously not related.
     
  12. Flash

    Flash MB Enthusiast

    Messages:
    4,876
    Joined:
    Aug 18, 2003
    Location:
    London
    Car:
    CLS 350 CDI Sport - W218 with Full AMG Styling, Bentley Conti GT
    I absolutely agree with your point.

    My understanding is that when your vehicle is serviced by MB dealership if all the additional work that flags up with the service schedule is not updated on the central sysyem as being completed by MB then the road side assistance is void regardless.
     
  13. markjay

    markjay MB Club Veteran

    Messages:
    24,931
    Joined:
    Jun 24, 2008
    Location:
    London
    Car:
    W204 C180 Executive SE 2013 Automatic / COMAND NTG4.7 and Morel speakers fitted by www.comand.co.uk
    MB may have a point in that this prevents having a roadside argument about whether a fault is related to missed service item, but even so it's an obvious attempt to force people into fully servicing their cars at MB dealers only.

    Said that... we live in a commercial world, so I guess it's there prorogative to set the rules regarding the packages they offer.

    If we don't like it we can go elsewhere... I know I did.
     
  14. davidjpowell

    davidjpowell MB Enthusiast

    Messages:
    4,895
    Joined:
    Nov 8, 2007
    Location:
    Doncaster
    Car:
    Range Rover Vogue, Volvo XC60 and crappy Pug 307
    I've used it a couple of times. Once ten years ago in a just over 3 year old W210. Ended up with an S Class for a few days. MB goodwill paid most of the repair cost.

    Also on a 2 year old W203. Viscous fan had died. Dealer said it would be fine. Dealer got it wrong. Car was recovered from a hotel where I was in a conference and a replacement delivered later that day.

    Points - they will only take your car to MB. The recovery guys are skilled, but it takes exceptional cases for them to do much by the roadside. There are not many of the guys - although they do supplement with agency crew if they get really busy.

    It's also not as simple as The Don makes out. Different year cars are entitled to different support. Some do not get flat tyre recovery for instance.

    I've always preferred the security of the AA/RAC/Whoever as we need it for out other car, it's personal cover, so actually not an additional cost.
     
    Last edited: Jan 24, 2016
  15. DrFeelgood

    DrFeelgood MB Enthusiast

    Messages:
    9,223
    Joined:
    Nov 10, 2005
    Car:
    BMW 740Li
    I wouldn't bother to keep up dealer service once outside of warranty it's too expensive for the, perceived, benefits.

    For many years my cars needed a service 3 times a year, that could (did) cost a bit to keep within warranty.
     
  16. Alps

    Alps MB Enthusiast

    Messages:
    7,175
    Joined:
    Nov 29, 2002
    Location:
    London\Essex
    Car:
    E55 2004 Silver, E63 Weistec AMG(SOLD), E55 2004 Silver(SOLD), C36 AMG 1997 (SOLD)
    Mines still dealer serviced, they are happy to point out any additional work needed and renew my roadside assistance.

    I either get it done by them if its reasonable or go to an indi and get it sorted,

    Its a good perk which I have used a few times in the past
     
    1 person likes this.
  17. richard

    richard Authorised Forum Sponsor Authorised Forum Sponsor

    Messages:
    6,214
    Joined:
    Jun 10, 2002
    Location:
    Berkshire, UK
    Car:
    MY04 SL55, MY18 GLC63s
    Well, by having mine services (admittedly low mileage), MB paid 90% of a £2200 for a suspension valve block at 6 years old under good will, and the SBS pump (at 8 years oldish, but I suspect that would have been done whatever). Its a SL that i've owned from new which may or may not have helped for that surprising goodwill claim.

    The first point paid for a few years of servicing.

    I tend to get brake pads and disks checked before the service (and fixed), so that they don't find them worn at service and thus can't (a) say it needs doing for the service history etc and (b) charge me loads of £ to change them.

    Richard
     
  18. Belcher

    Belcher Member

    Messages:
    50
    Joined:
    Dec 8, 2015
    Location:
    Worcester, UK
    Car:
    C55 AMG (2005)
    How do you go about enrolling for this (as it is free!)? Mine is 10 years old but has a full MB dealer service history.

    Sent from my Lenovo TAB S8-50F using Tapatalk
     
  19. Rory

    Rory MB Enthusiast

    Messages:
    7,334
    Joined:
    Mar 12, 2005
    Location:
    Cheshire, UK
    Car:
    C270CDi Estate (late 2004 facelift model)
    The conditions attached to that ^ after "an accident, minor mishap or vandalism and attempted theft" are quite important - it's not available on most (all?) older cars so it could let you down just when you need it.

    At one time (maybe still is) there were four versions of Mobilo running - it would be a lot more straightforward if there was just one. It's not that unique either - our Honda and Mitsubishi had better cover, although in both caes it only runs to 10 yrs old.
     
  20. OP
    OP
    The _Don

    The _Don MB Enthusiast

    Messages:
    3,943
    Joined:
    Jul 11, 2010
    Car:
    Mb
    No need to enrol a mb service entitles you to it automatically.
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.