Adblue level not measurable ? 2017 W213 e class AMG line

Secretmsg

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Joined
Jan 16, 2021
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13
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London
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Mercedes e220d 2017
Put my car in on Friday. My result from mercedes:
Diagnostic adblue level not reading. That's £170. Before we replace the tank, we want to check the wiring as it may save you. It will be an other 2 hours labour tho at £170ph. Mercedes won't help unless we know exactly what the fault is, also as its Friday afternoon we will probably get back to you on Monday.
Phone on Monday to be told, you need a new tank at a cost of £1875. Also Mercedes have had a look at your case and say you are 100% liable for costs.
I am currently dealing with mercedes customer services to see if I can improve the offer.

Hi thanks for the update. I tried several head office but could not managed. I have been charged £1482 after little discount and £240 inc vat charged for diagnostic alone.
 

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zipdip

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I am sorry guys buy I am losing faith in the Mercedes brand,this adblue nonsense is getting out of hand,it is a crap system and owners are paying the price big time.
 
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liam1987

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Jan 5, 2021
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scotland
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W213 E class 220D AMG line
So mercedes have refused to help. Looking at a £2k bill to replace tank. Do I go ahead or can this be done cheaper at an independent?
 

Secretmsg

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Joined
Jan 16, 2021
Messages
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Location
London
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Mercedes e220d 2017
So mercedes have refused to help. Looking at a £2k bill to replace tank. Do I go ahead or can this be done cheaper at an independent?
My mechanic offered me £1k for part and £300 labor. Or if you risk with used one it may cost you £700 max but with no warranty and obviously these parts are not reliable.

I agreed to get it done from mercedes aa it covered 2 years warranty plus if i just do not get repaired i had to pay £240 disgnostic charge.

So its more like you are trapped.

Not sure why you are more invoiced but try to ask for some disocunt . Never mercedes again.
 
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liam1987

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Joined
Jan 5, 2021
Messages
16
Location
scotland
Car
W213 E class 220D AMG line
Not sure on price difference either. Car has been at the garage for 4 weeks now. They have no courtesy cars and can not source a new adblue tank as its on back order from Germany. They cant give me a date as to when I can have my car back. Customer service is really poor and don't seem to care. Would rather just trade it and move on.
 

Secretmsg

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Jan 16, 2021
Messages
13
Location
London
Car
Mercedes e220d 2017
Wow thats really bad. Mine arrived in 3 days. I am also planning to do a part exchange with some other brand. Fedup of merc.
 

BlackC55

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Wow thats really bad. Mine arrived in 3 days. I am also planning to do a part exchange with some other brand. Fedup of merc.
Most are the same btw. ADblue issues are on all cars. If you want someone to blame its not the manufactures.
 

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