Bearing in mind we have members with wide life experiences. I've had a call from my Mum's friend this afternoon, they are on holiday in Tenerife and Mum is in intensive care having blood transfusions. She was breathless and they called a doctor who admitted her to hospital, her haemoglobin levels are very low. I'm due a call back soon with an update. I believe that she is insured through her bank account. Any idea what I should be doing/checking/asking?