BenRichardson
New Member
- Joined
- Oct 12, 2013
- Messages
- 26
- Car
- Mercedes c250 sport plus
Hi all, can I please have some advice or feedback on my dealings with the dealership I bought my car from:
Bought my 6 month old c250 sport plus from a MB direct dealer some distance from where I live in late May.
All good customer service until after I had collected the car.
I noticed a couple of minor issues when I got the car home and had a good look, they were.
Poor smart repair to rear bumper
Nearly bald rear tyre
Front tyres appeared to be scrubbing on outside edge
Squeaky dash
Slight wheel vibration at 70mph
After me contacting the dealer a couple of times ( by phone and of course in writing) they agreed to have a look.
They arranged for the car to be collected and gave me a half decent ( if filthy) courtesy car.
They had the car two days and then contacted me to say my car was finished and they would return it.
Car got dropped off next day.
They had changed the rear tyre and balanced the front wheels ( lots if weight on the fronts now, probably over 100g on each wheel)
But the dash still creaked and the back bumper was even worse.
I took it to a nearer MB dealer and a decent guy had a look, he said the paint was unacceptable and the wheel alignment needed doing.
They quoted for the work and forwarded to my supplying dealer.
I contacted the dealer and said I wasn't impressed and wanted this sorted. Again verbally and in writing.
After chasing several times they got the manager of a smart repair company to call me, he seemed OK and we arranged for my back bumper to be looked at by his nearest place.
The after sales manager stated that the tyres scrubbing was a characteristic of the tyre( in writing)
Work got carried out a week later, and initially the work looked fine.
The guy did mention to me my front tyres looked like they were scrubbing.
After two weeks I got the alignment checked, miles out of toe on all four wheels. Two new front tyres needed.
Next day I cleaned the car and noticed hundreds of grey flecks in the area repaired on the back bumper.
Obviously I was far from happy, I sent a long email complaining about the poor service to the after sales manager of the supplying dealer cc'd his superiors in.
Got a very terse reply today stating 'as a good will gesture' they will collect my car and have another attempt at the back bumper and reimburse me the cost of the wheel alignment but they won't pay for the front tyres.
As stated any advice appreciated, personally I feel the service has been shocking and not what I expected from a Mercedes dealer; the After sales manager hasn't even bothered to call me to discuss my issues.
Cheers
Ben
Bought my 6 month old c250 sport plus from a MB direct dealer some distance from where I live in late May.
All good customer service until after I had collected the car.
I noticed a couple of minor issues when I got the car home and had a good look, they were.
Poor smart repair to rear bumper
Nearly bald rear tyre
Front tyres appeared to be scrubbing on outside edge
Squeaky dash
Slight wheel vibration at 70mph
After me contacting the dealer a couple of times ( by phone and of course in writing) they agreed to have a look.
They arranged for the car to be collected and gave me a half decent ( if filthy) courtesy car.
They had the car two days and then contacted me to say my car was finished and they would return it.
Car got dropped off next day.
They had changed the rear tyre and balanced the front wheels ( lots if weight on the fronts now, probably over 100g on each wheel)
But the dash still creaked and the back bumper was even worse.
I took it to a nearer MB dealer and a decent guy had a look, he said the paint was unacceptable and the wheel alignment needed doing.
They quoted for the work and forwarded to my supplying dealer.
I contacted the dealer and said I wasn't impressed and wanted this sorted. Again verbally and in writing.
After chasing several times they got the manager of a smart repair company to call me, he seemed OK and we arranged for my back bumper to be looked at by his nearest place.
The after sales manager stated that the tyres scrubbing was a characteristic of the tyre( in writing)
Work got carried out a week later, and initially the work looked fine.
The guy did mention to me my front tyres looked like they were scrubbing.
After two weeks I got the alignment checked, miles out of toe on all four wheels. Two new front tyres needed.
Next day I cleaned the car and noticed hundreds of grey flecks in the area repaired on the back bumper.
Obviously I was far from happy, I sent a long email complaining about the poor service to the after sales manager of the supplying dealer cc'd his superiors in.
Got a very terse reply today stating 'as a good will gesture' they will collect my car and have another attempt at the back bumper and reimburse me the cost of the wheel alignment but they won't pay for the front tyres.
As stated any advice appreciated, personally I feel the service has been shocking and not what I expected from a Mercedes dealer; the After sales manager hasn't even bothered to call me to discuss my issues.
Cheers
Ben