Aluminium Rot Claim - How thick is your paint?

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amwebby said:
Hi John,

being the administrator of the AMOC forum I am well versed in the ways of the interweb. :cool:

The stamps I have are for Merc-Care - Independent Mercedes Specialist, and MB Motor Group, ditto, both of Leeds.

I assumed Independent Mercedes Specialist implied some form of approval from MB, just as Aston Martin Independent Specialists are certified by AML. Is this an incorrect assumption?
Hi amwebby,
PLEASE do not think I am being awkward, you have asked an excellent question that always tends to divide this forum.

I go along with everything wrote by Dieselman. If your claim has been turned down it does present a problem as a case file or perhaps paper trail has been started.

Having had a quick check the only authorised service centre I can find in Leeds is:

Mercedes-Benz of Leeds
155 Gelderd Road
LS12 6DE Leeds-Holbeck
Tel. 0113 2015200


There are of course main dealers in the surrounding areas.

I have no idea if Leeds has there own bodyshop but the authorised agent I found was:

Europa Mercedes-Benz Authorised Repairer
Granville Square
S2 4AL
Sheffield
Tel. 0114 2859955


I understand fully why your complaining and hopefully you will get a goodwill repair. The official line for mobilio is full uninterrupted servicing by a main dealer (or authorised agent:) ) and to be serviced at least once every two years.

I am fully aware of any number of owners lucky enough to get warranty claims without ANY service history, but I am also aware of owners that have had claims turned down simply because they allegedly had an interim service carried out by an independant that stamped the service history book! You pays your money and takes your chances.

Most, if not all bodywork repairs are carried out under the umbrella of 'Goodwill' repairs.

Good luck,
Yours very sincerely,
John

NOT for amwebby's attention,:) ;)
I am NOT going to get into a debate on the rights, wrongs, European charter, NATO convention, the UN, Magna Carta or any other convention\charter\organisation that feels Mobilio is right, wrong, or rubbish. :p :)
FishingBite.JPG
 
Dieselman said:
Your only sticking point might be the non dealer stamps in the service book. the two garages you mentioned are independents and I am sure are not MB approved.

Someone else said as long as the services were carried out to spec that there would not be a problem. Is that not so?

I have already contacted MB Customer Care and they know all of the history and still said to get an inspection. Surely they would have said, "Sorry, but your non Main Dealer Services disqualify you.", if that were the case?

And John, you don't seem awkward to me. Is there some history I'm missing here? Or are you really victor Meldrew, just having an uncharacteristically good day?
 
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amwebby said:
Someone else said as long as the services were carried out to spec that there would not be a problem. Is that not so?

I have already contacted MB Customer Care and they know all of the history and still said to get an inspection. Surely they would have said, "Sorry, but your non Main Dealer Services disqualify you." if that were the case?

Just carry on and see how it maps out.
Don't worry about the servicing, in fact don't mention it to the dealer. If it comes up and is a problem they may well have a solution.

Certain areas are known weak spots and MB won't turn those repairs down without good reason.

The mechanical and body warranties are two very different things. MB writes their own rulebook with regard to the body as it is an additional warranty so they dictate the terms, which normally state the servicing must be carried out by an MB approved agent.
 
glojo said:
I have no idea if Leeds has there own bodyshop but the authorised agent I found was:
Don't think so. I think they contract it out to a local bodyshop.

glojo said:
NOT for amwebby's attention,:) ;)
I am NOT going to get into a debate on the rights, wrongs, European charter, NATO convention, the UN, Magna Carta or any other convention\charter\organisation that feels Mobilio is right, wrong, or rubbish. :p :)
FishingBite.JPG

What the heck are you on about? This is a free country and I say lets have a some information here, could be a good topic.
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NOOOO, ONLY JOKING.......STOP!;)
 
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Does anyone have a copy of the Mobilio warranty. I've never read it...
 
You might as well not bother because there won't be "warranty" repairs. The repair will be "goodwill" and at MB discretion.

Sticking to the body warranty it goes something like this:

MB will repair corrosion from the inside of a panel to the outside for a period of 30 years as long as the car has been serviced at an approved workshop at periods of no longer than 2 years/22,000 miles.

Any external damage to the paint or evidence of previous repairs, not to MB standard, will invalidate the warranty.

Then there's about 100 pages of marketing b******s.

Just work on the basis that you are dissapointed to see corrosion on such a car and would expect MB to repair this as the car is in good condition and undamaged.

I'm confident you will be Ok on this one.
 
You have to be very careful regarding warranty - the OEM cannot demand dealer servicing for mechancial warranty.

However, the corrosion warranty is different and MB require the vehicle to be inspected every two years...which is slightly different to the general Mobilio recovery-type offering which is renewed every service (well, for my vehicle, but the rules have/do vary).

Not so simple, but hope everything goes well with your repair.
 
Hi John,

glojo said:
I have no personal knowledge of any approved independants that can carry out the servicing of a modern Mercedes-Benz, but living away from big cities might explain that. Does this agent carry out free mechanical warranty work and of course all the free technical upgrades for our vehicles?

The vast majority of main dealers won't carry out free mechanical warranty work and free technical upgrades for our vehicles. Yes, I know you may have the greatest dealer in the land, and there may be the odd exception elsewhere. In general, in the experience of many people I have spoken to, dealers just don't bother doing this sort of thing, especially on older cars, unless explicitly asked and indeed sometimes pushed to do so.

The car in question is six years old. No dealer will do anything to it unless asked (and more than likely paid, either in money or stress arguing for it). "Free technical upgrades" and "free mechanical warranty work" is the exception rather than the norm.

-simon
 
SimonsMerc said:
Yes, I know you may have the greatest dealer in the land, and there may be the odd exception elsewhere.
No.... I use a dealer that offers a service equal to most other dealers and perhaps a little better than the worse I have read about.

It is easy to put on blinkers if you've suffered a bad experience, but it is sad when folks start generalising. If you take the time to read the experiences of the majority that use dealers, then the greater percentage report good experiences.

A six year old Mercedes-Benz with a FMBSH will have numerous perks (read mobilio) compared to a vehicle without any history. We have members that still take their older Mercedes-Benz to main dealers, they enjoy great discounts and get excellent service. I do not criticise them, nor do I criticise folks that use independant outlets. Each to their own, but please lets keep this thread informative. Yes a six year old car would have a TSB applied for free if it is in for a service (unless you KNOW different)

In my opinion amwebby stands a good chance of getting the proverbial 'goodwill repair', that is what is being discussed and hopefully that is what is being answered. I have posted the address of the authorised bodyshop, but Leeds might well outsource their work to a different outlet.

John
 
glojo said:
A six year old Mercedes-Benz with a FMBSH will have numerous perks (read mobilio) compared to a vehicle without any history. We have members that still take their older Mercedes-Benz to main dealers, they enjoy great discounts and get excellent service. I do not criticise them, nor do I criticise folks that use independant outlets. Each to their own, but please lets keep this thread informative.
I have FMBSH, specifically for mobilo. This wasn't about mobilo.
glojo said:
Yes a six year old car would have a TSB applied for free if it is in for a service (unless you KNOW different)
Mine didn't, until I asked. Then asked again. Then asked them to put in writing that there was nothing that needed doing. They then suddenly found a recall check that needed doing and an upgrade of some firmware somewhere (I think the auto box?). This was Mercedes Benz of Harrow. I would say that my experience by no means unique.

There are benefits to staying in the dealer network for servicing. But they are not due to the dealers being superb. Dealers are in business; they want to make money. They will help you if it means you're likely to buy another car from them. The better ones will treat you well to keep your servicing custom. You have no idea how really lucky you are.

-simon
 
For the sake of clarity. Is it correct that Mobilo is a mechanical warranty and that rust cover is something seperate?

Regarding Mobilo I've seen a booklet from my car that states that, as long as your car is serviced by an MB Dealer within the sixth year of its first registration, the Mobilo cover is still valid. I've lucked out on that or not, as it was registered in September 2000 and the service in 2006 was not an MB dealer. It would seem that the MB Dealer services in the first years of its life don't count here.

Also interesting to note that my car left the factory in July 1999 and was not registered until 2000, as stated above. Given that, it may be possible that the paint repair the thicker paint seems to indicate may have been a pre-sales re-commissioning.
 
quote (I understand fully why your complaining and hopefully you will get a goodwill repair. The official line for mobilio is full uninterrupted servicing by a main dealer (or authorised agent:) ) and to be serviced at least once every two years.) un quote

I see you're on form again with the official line thing, i think you'd find this doesn't count for cars of this age, and for newer cars from 2004 I read a Mercedes leaflet (whilst waiting to pick mine up for corrosion repairs) which said that they would reinstate Mobilio cover (no longer a warranty, as you know) even if you had had a non MB service provided your next one was!
But the Mobilio on a car this age would still be regarded as part of the vehicle warranty.
My advice is always to write a polite letter to DCUK first, explain how much you like the brand and how dissapointed you are with the corrosion, which by todays standards is totally unacceptable. Thye will contact your local dealer who will then be very accomadating.
 
Thanks Glen, that accords with my experience. I emailed MB UK, explaining how much I liked the car and how surprised and disappointed I was to discover the rot. They replied, asking for VIN number and service history and then asked me to get a report from local dealer, who have been accommodating, indicating from the outset that they fully expected to cover this under warranty. It was only the unexpected paint thickness that got me wondering if this was the beginning of a wriggle. I should hear early next week. I'll keep this forum posted.
 
My local Mercedes Serivce centre phoned today to advise that Mercedes had agreed to repair the rot to the door bottoms and wheel arches under warranty. Which is nice.
 
Superb. Glad it's worked out.

Could you please get "under warranty" in writing for us? Could be useful for when the rest of us, with our "goodwill" claims, need to claim "under warranty" ;-)

-simon
 
I'm currently waiting for the bodyshop to contact me. I'll keep you posted.

Incidentally, a colleague of mine says a colleague of his is having his W215 completely resprayed for similar problems. What is the forum's opinion on this? Good thing? Bad thing?
 
SimonsMerc said:
Superb. Glad it's worked out.

Could you please get "under warranty" in writing for us? Could be useful for when the rest of us, with our "goodwill" claims, need to claim "under warranty" ;-)

-simon
I would love to see a scanned copy of the letter as I totally agree with Simon.

Regards,
John
 
So far all I have is a phone call from my local dealer, who have been very helpful. Once I receive any correspondence I shall share.
 
With out me reading all of the threads here, the liners around the wheel arches on our cars are not a very good fit, compaired to my V70R, OK on the V70R they are visable, just the black line around the arches.

On our cars the rear ones have quite a gap between the liner and the arch that allows mud to build up in, if this is left it means that they stay wet for most of the year, with steel the rust comes through and with alli it rots,nothing to do other than replace the rotten metal, and etch prime.
I fitted the chrome fins to my last 129 SL, on removing the front liners the mud was more than ½" thick, that was after 30k.

On all of the 460 + cars that I have owned I have always cleaned these areas and Waxoiled and never had a problem, they need soaking and cleaning out,sure its a messy job and a toothbtush handle is ideal to scrape the mud out. Do not use the bristle end otherwise you cant clean you teeth with it again, well you can but !!!!.

malcolm
 
television said:
On all of the 460 + cars that I have owned I have always cleaned these areas and Waxoiled and never had a problem,
Shares in Waxoyl perhaps. You must use more of this stuff than bodyshops do.
television said:
they need soaking and cleaning out,sure its a messy job and a toothbtush handle is ideal to scrape the mud out. Do not use the bristle end otherwise you cant clean you teeth with it again, well you can but !!!!.

malcolm

All that grit makes great toothpaste for removing tobacco or coffee stains.
 

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