Amazon... Big problem exposed

[addbuyer]

So this year, as a thank you to some good customers, I decide to give them Amazon gift cards in a presentation pack instead of John Lewis vouchers or hampers.
My daughter who works for me placed an order for a number of cards with a £100 nomination on, lets just say its a considerable sum.

The cards turn up yesterday but upon inspection my daughter is not happy with the state of one of the presentation boxes. She calls Amazon to complain that this is just not acceptable and spouted on about who was responsible for the quality check at packaging (good girl)
Amazons customer services rep was most apologetic and said she would immediately refund our bank card, cancel the gift cards and get replacements out asap.

Customer services asked for the bank card number and order number and went off the phone for a few mins to carry out the transaction.
When they came back, my daughter was asked if she would check the silver scratch section of the gift cards? My daughter took one out of its box and said its been scratched to reveal the code beneath!!!

Upon checking further it was discovered that every card had been scratched off and cashed in
The lousy bar-stards in packaging had used every one and sent out useless cards.
Good job my daughter was on the ball but i wonder how many other folk out there will be given a gift card thats been used and what would they be thinking about the person or company that gave them in good faith.

 

[Satch]

Report to Police, get a crime number.

If you get push back useful to have but in any event a crime has been committed.

Who delivered these cards?

 

[Scott_F]

John Lewis treat their staff as partners and reward them accordingly whereas Amazon.....well......let's just say they don't:

Amazon: Devastating expose accuses internet retailer of oppressive and callous attitude to staff | The Independent

And Amazon is one of those corporations that is helping to kill the high street by not paying its fair share of tax and then undercutting everyone.

Stick with John Lewis.

 

[Bobby Dazzler]

Amazon will sort it out. They will have replacements with you same day or next day if you ask, so just ask.

They will also be able to identify what has been ordered, in what name, and the address the goods have been delivered to.

 

[markjay]

...They will also be able to identify what has been ordered, in what name, and the address the goods have been delivered to.

Which will prove to useless information. Without going into details, there is no problem in opening an online account, ordering goods to be delivered to a specific address, then disappearing without trace.

 

[markjay]

But yes, Amazon will bend over backwards to sort this out for the customer.

 

[addbuyer]

But yes, Amazon will bend over backwards to sort this out for the customer.

Your correct, Amazon would have delivered new cards today if we had been at the works premises to accept delivery.

 

[addbuyer]

Report to Police, get a crime number.

If you get push back useful to have but in any event a crime has been committed.

Amazon discovered the crime when they went to cancel the cards. They must know when they were cashed because they said its a crime within their department i.e. Cashed before they were sent out.

Who delivered these cards?

Package had not beem tampered with in any way, as above, its within Amazon

Just wonder how many have been sent out and the customers havent discovered they are cashed cards before giving them as gifts

 

[Dryce]

Just wonder how many have been sent out and the customers havent discovered they are cashed cards before giving them as gifts

The chances are this order was targeted because of the amounts.

You would think Amazon might have some sort of extra security or interbnal tracking on valuables - whether that be high value gift cards or small expensive items such as watches over a given threshold.

 

[Peter103]

Last year I ordered an I pod and a road atlas from amazon, the package arrived but no I pod,the paperwork with our order was in the package, I assumed it would arrive separatley the next day, it didn't. I rang Amazon, she said they'd been sent out together, and was the package damaged, it wasn't, she sent another I pod the next day, it would seem someone at Amazon isn't playing the game.

 

[bob6600]

Amazon's customer service is excellent and this makes it open for abuse. This giftcard abuse as posted by the OP is a prime (no pun intended) example,

On the flip side, a friend ordered an expensive bottle of whisky (£100 odd) and it arrived with damage to the stand (fancy packaging). Bottle was intact. One call to Amazon and they refunded the order in full and let him keep the bottle.

A scam that took advantage a couple of years ago was again taking advantage of Amazon's customer service. Buyer would order a high end iPad etc and also something like nail varnish. On arrival, buyer complains nail varnish has leaked all over the iPad which was a present and so the packing mattered and that they don't have time to wait for another. Refund issued, item kept by buyer for free and then sold on brand new, sealed. They eventually caught on and stopped sending them in the same box

 

[addbuyer]

Replacement gift cards didnt turn up. Called Amazon and discovered that they had made a note on our account that they had sent out spent gift cards and that replacements would be dispatched but then didnt bother actioning it!! Still took our money though. So its not just their packaging department that are crooks, its the the whole company now..... W4NKERS

 

[PobodY]

Probably too busy trying to work out which of their staff pinched them.

 

[Deleted member 6183]

Replacement gift cards didnt turn up. Called Amazon and discovered that they had made a note on our account that they had sent out spent gift cards and that replacements would be dispatched but then didnt bother actioning it!! Still took our money though. So its not just their packaging department that are crooks, its the the whole company now..... W4NKERS

Incompetent maybe, crooks unlikely.

 

[ash59fifty-uk]

I find Amazon brilliant but do feel guilty sometimes

They get little things wrong, and often

I order replacement coils for my vapour pen from them, the product box is the size of a matchbox yet the packaging it delivers in is larger than a DVD box, larger than letterbox so each time I order one and nobody is home to take delivery I miss it. They mostly refund the delivery or the item

Recently purchased some song sheet books for a particular band, 5 altogether from different shops. One arrives but is the wrong album book, although one I did want but hadn't ordered. They offered full refund and a reorder, I actually said no I'll pay for this and reorder the correct item which they were happy with

Same band I ordered their new cd back in November, first cd marked as delivered but hadn't arrived. I complained and they sent a new one out without quibble. A week later the original one turned up

Have noticed they use private couriers (regular joes) like yodel, although more efficient than that terrible company

They do seem to be weeding out the crap couriers and keeping the good ones. Many a time I've witnessed them pull up down the road, pull out their tablet and mark the delivery as missed and try and drive off, which you get instant notifications for. Meaning you have to run after them, I have reported this on a few offenders and haven't seen them deliver again

 

[ash59fifty-uk]

Also, another recent. Ordered the crepe maker they had on offer which was shipped out in its own box, just a delivery sticker slapped on the packaging, no paper wrapping or nothing

Damaged with water the bottom of the box was mulch by the time it arrived

I complained about that, and the fact it would be rendered useless as a gift seeing as whoever signs for it can clearly see what it is. Had they wrapped it in a plastic bag like normal no damage would've been made. Instant full refund issued

All I did was complain about the issues, didn't necessarily need the refund but whatever floats their boat

 

[whitenemesis]

Item description usually states packaging will reveal contents and one can select the item is a gift if one doesn't want this.

But agree the outer packaging should always be suitable for shipping.

 

[dejongj]

Whilst they are quick to flash the cash to resolve a problem I rather have that they improve their quality controls and try and prevent the problems.

Especially their own courier service is pretty bad in my area. I've had it two times in as many days that they issued a non-delivery notice because I wasn't home. Well considering I work from home and have CCTV I can also cover for the eventuality that my hearing is failing me. Yes you guess it a plain lie. That is the bit I hate more, if you don't have time on your run and can't be bothered going past the house then be honest about it. Don't make out that I wasn't there when I was there.

Sure customer service adds a month either time to my prime account, but you know what I have prime because I want it next day and quick. I'm happy to pay for it. Once that can happen but two days in a row. Nah, sorry the money they throw at it isn't good enough.

And to the OP, I would definitely report it to the police. You've had a lucky escape there.

 

[ash59fifty-uk]

Item description usually states packaging will reveal contents and one can select the item is a gift if one doesn't want this. But agree the outer packaging should always be suitable for shipping.

Didn't say that on mine unfortunately, but reviews dating back from 2014 with the same complaints and they're still doing it 2 years later

 

[whitenemesis]

To date my only complaint about Amazon is the ridiculously over-sized boxes that they use for shipping, often with half a forest of scrunched up brown paper inside...