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... Amazon are generally useless at problem solving.

Or maybe they just worked-out that it's cheaper to refund the cost of lost packages than it is to hire problem solvers? After all, it's a business, not a public service. Well, that's what the cynic in me says, anyway.
 
Or maybe they just worked-out that it's cheaper to refund the cost of lost packages than it is to hire problem solvers? After all, it's a business, not a public service. Well, that's what the cynic in me says, anyway.

Not cynical Markjay . . . . . . . .correct
Any business is operating purely to generate a profit for their shareholders . . . The end.
They look at costs, compare and take the most profitable course.
 

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