An unhappy customer

[grober]

G55 on a slippery wet road probably on M and S tread pattern tyres in the hands of someone who hasn't driven one before= what are the chances ?

 

[IanA2]

I still can't see why it was being driven at all. He was getting his tips done, why does that need a "road test"?

 

[martyz]

I still can't see why it was being driven at all. He was getting his tips done, why does that need a "road test"?

In this day and age of liability it is in the vested interest of the garage to ensure it was in a roadworthy condition when it left the premises.

 

[markjay]

Some years ago a friend had his Aston returned from dealer service with 40 miles more than when it went in...

He (rightly) kicked up a fuss, was told some unconvincing story about a 'road test' - odd as it was just a regular service - and who ever heard of a 40 mile road test anyway? - and was finally offered a full tank of petrol by way of compensation.

The car was left at the dealer's over the weekend, and he is convinced that one of the managers took it home as 'something for the weekend'....

 

[Dieselman]

The car was left at the dealer's over the weekend, and he is convinced that one of the managers took it home as 'something for the weekend'....

Why would they chose his car over one of the new Sales cars?

Apart from the fuel usage, why kick up a fuss over a 40 mile road test?

 

[Dieselman]

That G55 was probably used for school runs and local supermarket trips by the owner (if he has to complain about a bit of spirited driving), my guess is that mechanic probably did that car a favour!

If there were burn outs and donuts being done...then the owner has a valid point.

It's almost certainly the male of the house has this car, but as appears to be the modern mantra, wants to kick up a huge fuss over nothing, because someone else drove his car a bit harder than he would have liked.


Ahhh... Bless...the little sht stirring prk...

 

[markjay]

Why would they chose his car over one of the new Sales cars?

Apart from the fuel usage, why kick up a fuss over a 40 mile road test?

I don't know the answer to your first question, as for the second I think most people would object to someone using their property without their permission.

 

[219]

That G55 was probably used for school runs and local supermarket trips by the owner (if he has to complain about a bit of spirited driving), my guess is that mechanic probably did that car a favour!

If there were burn outs and donuts being done...then the owner has a valid point.

I believe that service technique is known as 'an Italian tune up' .

 

[gazz]

A mechanic's job is no fun anymore. Part of my standard routine now is 'seat cover, paper floor mat, check for covert camera...'

Sad to say, we also have a couple of customers who we take on a walk around their car when they drop it off to note down existing marks and damage before we start work.

The minority of course! Most of our customers are fine, upstanding individuals for whom it is a pleasure to work!

 

[Dieselman]

Sad to say, we also have a couple of customers who we take on a walk around their car when they drop it off to note down existing marks and damage before we start work.

Still doesn't stop chancers trying it on.

Shame when the wood trim scratch they claim the mechanic has done at that visit is noted on the workshop report from customer delivery at the previous visit...

SM told customer to leave and never return...

 

[Deleted member 37751]

Ahhh... Bless...the little sht stirring prk...

Haha Someone's a happy chappy this morning!

 

[gazz]

New exhaust tips sir? On a G55? Of course it needs a road test! They need a full heat cycle to bed them in. We can't have them flying off at full throttle and injuring an innocent bystander now, can we?

 

[cinek]

I think most people would object to someone using their property without their permission.

I certainly wouldn't be happy if somebody took my car 'for a spin', unless the road test was actually necessary and justified.

 

[c63chris]

My C63 used to come back from the garage in sport mode every time. There are some things you are better off knowing and this vid isn't that bad apart from the soundtrack which is criminal. As a lad I worked in a petrol station and the local Vauxhall dealers had an account there. We all used to laugh at the people carefully "running in" their knew pride and joy that the mechanics had thrashed down to the garage for the free tank of fuel on purchase

 

[IanA2]

In this day and age of liability it is in the vested interest of the garage to ensure it was in a roadworthy condition when it left the premises.

I'm not really sure if you are being serious.

 

[martyz]

Quote:
Originally Posted by martyz View Post
In this day and age of liability it is in the vested interest of the garage to ensure it was in a roadworthy condition when it left the premises.

I'm not really sure if you are being serious.

Oh yes I am, goods checked(car) and returned in sound working condition.
As mentioned,helps prevent customers giving it the "since your mechanic touched it,it is now useless" line,or at least offers the garage a degree of protection against this ever increasing nonsense.

 

[grober]

When a fairly rare performance Mercedes comes into the workshop there's always going to be the temptation to " check it out" It something senior service staff should be well aware of. Unless its necessary for the work that's been done on the car its should not be permitted. Why -because they don't own the car ---the customer does .
If a service guy comes to repair your washing machine he doesn't say afterwards " by the way I've got the wife's weekly wash in the van do you mind if I do the family wash while I'm here?
or the TV repair man--- Yes that's your sky box installed working fine- I'll just watch "Cycle Sluts on Crack" I've downloaded before I go just to make sure its working OK .

 

[IanA2]

Quote:
Originally Posted by martyz View Post
In this day and age of liability it is in the vested interest of the garage to ensure it was in a roadworthy condition when it left the premises.




Oh yes I am, goods checked(car) and returned in sound working condition.
As mentioned,helps prevent customers giving it the "since your mechanic touched it,it is now useless" line,or at least offers the garage a degree of protection against this ever increasing nonsense.

So, for example, I book in for a new ariel to be fitted, I can expect my car to be taken out for a road test? Frankly I would find this absurd. In any case I can't see how a a road test would change anything. As ever it's one person's word against another. I'd be interested to hear the views of those in the trade.

 

[martyz]

So, for example, I book in for a new ariel to be fitted, I can expect my car to be taken out for a road test? Frankly I would find this absurd. In any case I can't see how a a road test would change anything. As ever it's one person's word against another. I'd be interested to hear the views of those in the trade.

No,just the radio,at full volume.

 

[IanA2]

No,just the radio,at full volume.

Now I know you're not being serious.