crockers
MB Enthusiast
- Joined
- Mar 30, 2007
- Messages
- 7,097
- Location
- North Wilts
- Car
- XC60 MY2014 SeLux Nav plus lot and lots of toys...
Well decided I needed to get fitter so moved our John Lewis Exercise Bike into the spare lounge and plugged in the lead. Turned on and BANG...screen started smoking so I quickly unplugged it. Thinking Damn and many other words - saying to myself Carp John Lewis own label product.
Got onto JL on phone to be told it has a 3 year warranty (pheww as it is 18 months old) and a number to call. Do this and reqister for an engineer to call.
Next day I get a call from engineer. Can I go to Bike..read off serial number - all OK...can I read off what is written on transformer..I do this ....when I get to 12v he sucked in his breath..
"Sir where did you get that from??" I said I think you - but I haven't used it for since October due to a foot operation etc etc...hmm he replies - I think you will find you have plugged in the wrong transformer - it should be 6v.
I'm now thinking what a Twit I am (or words consisting of at least 3 of these letters)...I'm stuffed and have ruined the bike.
Then he says "I'll send you a new panel as that one is cooked - oh and a new 6v transformer - please move THAT one away from the bike"...
Now that is what I call customer service ...above and beyond
John Lewis
Got onto JL on phone to be told it has a 3 year warranty (pheww as it is 18 months old) and a number to call. Do this and reqister for an engineer to call.
Next day I get a call from engineer. Can I go to Bike..read off serial number - all OK...can I read off what is written on transformer..I do this ....when I get to 12v he sucked in his breath..
"Sir where did you get that from??" I said I think you - but I haven't used it for since October due to a foot operation etc etc...hmm he replies - I think you will find you have plugged in the wrong transformer - it should be 6v.
I'm now thinking what a Twit I am (or words consisting of at least 3 of these letters)...I'm stuffed and have ruined the bike.
Then he says "I'll send you a new panel as that one is cooked - oh and a new 6v transformer - please move THAT one away from the bike"...
Now that is what I call customer service ...above and beyond
John Lewis