As some of you may remember, last year I had an accident in my C36 and an almighty fiasco with a French MB main dealer trying to get the repairs done, only to find they left out a few key parts to the suspension. 
Anyways, it's still not over, still being dragged out by MB Customer service and the French Dealer.
A few weeks ago I went to Spain in my C43, 2nd attempt at this holiday, and I missed out France altogether and took the boat from Portsmouth to Bilbao in north Spain. After a great drive through Spain, I started to enjoy myself...
Until the mobile rings, and its the local stealer back home. "We have to move your C36 sir, can you come collect it today please?" Obviously I explained that would be a little difficult, and I'd feel happier collecting it myself on my return. They said they had building works going on, and wanted to move it out of danger. So now I'm thinking a cement mixer is about to unload on my bonnet or something, so they suggest they drop it back to my house for me... I reluctantly agree and leave instructions... Mistake no.1!
A few hours later, a call from my housemate stating that MB have dropped the car off, but on a neighbours driveway!! Not only that, they disconnected the battery and gave the keys to my neighbour!! Fortunately, my neighbour and I are on good terms, and he wouldn't have minded moving it for me, but I couldn’t ask him to go connecting up the battery etc. So I ring the garage, tell them what they've done, and to get someone there to sort it ASAP. This has now taken most of the morning, I did have plans for the day but had to put them on hold. An hour passes, no calls, so I chase up MB who say the guy is on his way back to move the car. Great I think, perhaps I can continue the holiday now?
No... sorry... Yet again, MB excel themselves in cocking it all up buy moving the car on to my driveway, and in to my garage.... ..with the door still shut.
So the guy knocks on our door, says to my girlfriend he's made a slight dent. How he did it I don't know, surely these guys move cars about all day? The stealers reaction has been to refuse to put in writing that they accept responsibility and will repair the damage. They claim the small dent can be knocked out by one of their mechanics and a hammer, and the scratches to the car will polish out. I am of course hopping mad, and have had most of the day now wasted from this.
On returning home, I can see chips to the paint, which wont polish out, and two garage door companies have said the door is beyond repair, and already weakened. I will not compromise on the security of my house, so I have sent the stealer a quote for a new door, and told them I expect a re-spray of the rear bumper and a new door.
I'll let you know how this one unfolds....
Anyways, it's still not over, still being dragged out by MB Customer service and the French Dealer. A few weeks ago I went to Spain in my C43, 2nd attempt at this holiday, and I missed out France altogether and took the boat from Portsmouth to Bilbao in north Spain. After a great drive through Spain, I started to enjoy myself...
Until the mobile rings, and its the local stealer back home. "We have to move your C36 sir, can you come collect it today please?" Obviously I explained that would be a little difficult, and I'd feel happier collecting it myself on my return. They said they had building works going on, and wanted to move it out of danger. So now I'm thinking a cement mixer is about to unload on my bonnet or something, so they suggest they drop it back to my house for me... I reluctantly agree and leave instructions... Mistake no.1!
A few hours later, a call from my housemate stating that MB have dropped the car off, but on a neighbours driveway!! Not only that, they disconnected the battery and gave the keys to my neighbour!! Fortunately, my neighbour and I are on good terms, and he wouldn't have minded moving it for me, but I couldn’t ask him to go connecting up the battery etc. So I ring the garage, tell them what they've done, and to get someone there to sort it ASAP. This has now taken most of the morning, I did have plans for the day but had to put them on hold. An hour passes, no calls, so I chase up MB who say the guy is on his way back to move the car. Great I think, perhaps I can continue the holiday now?
No... sorry... Yet again, MB excel themselves in cocking it all up buy moving the car on to my driveway, and in to my garage.... ..with the door still shut.
So the guy knocks on our door, says to my girlfriend he's made a slight dent. How he did it I don't know, surely these guys move cars about all day? The stealers reaction has been to refuse to put in writing that they accept responsibility and will repair the damage. They claim the small dent can be knocked out by one of their mechanics and a hammer, and the scratches to the car will polish out. I am of course hopping mad, and have had most of the day now wasted from this.
On returning home, I can see chips to the paint, which wont polish out, and two garage door companies have said the door is beyond repair, and already weakened. I will not compromise on the security of my house, so I have sent the stealer a quote for a new door, and told them I expect a re-spray of the rear bumper and a new door.
I'll let you know how this one unfolds....
Client has to tell him how to start it - and then was worried coz it cost him over £60k.............
