dino645
Active Member
Inchcape Stratford-upon-Avon: Has anyone used this garage for servicing?
You can see my recent posts regarding problems with incorrect diagnosis, cowboy repairs, and to top it all off this Christmas, I walk out of Sainsbury's to find two guys throwing sand around my car, because after spending £4.5k servicing about 6 weeks ago, they had noticed a horrendous leak of fluid underneath the car.
Worried after a major service, it may be brakes, or power steering, I parked the car up over Christmas. I have now taken it back to MBZ to correct problems they have invoiced me for and assured me are fixed, yet I discover they have not even looked at, and they tell me it could a stone that caused it, or it could be the auto gearbox.
Could it not be that during the service when they changed the transmission fluid, that they didn't fix it up properly, causing the leak?
I am going to wait to see how they handle this, but subject to a good outcome which is unlikely, I need to know who I can complain to so that I can be compensated, or how to cause a headache with Mercedes-Benz(Europe) over the poor service quality, and customer service.
Has anyone complained directly to Mercedes Benz, and is there anything to gain from this?
You can see my recent posts regarding problems with incorrect diagnosis, cowboy repairs, and to top it all off this Christmas, I walk out of Sainsbury's to find two guys throwing sand around my car, because after spending £4.5k servicing about 6 weeks ago, they had noticed a horrendous leak of fluid underneath the car.
Worried after a major service, it may be brakes, or power steering, I parked the car up over Christmas. I have now taken it back to MBZ to correct problems they have invoiced me for and assured me are fixed, yet I discover they have not even looked at, and they tell me it could a stone that caused it, or it could be the auto gearbox.
Could it not be that during the service when they changed the transmission fluid, that they didn't fix it up properly, causing the leak?
I am going to wait to see how they handle this, but subject to a good outcome which is unlikely, I need to know who I can complain to so that I can be compensated, or how to cause a headache with Mercedes-Benz(Europe) over the poor service quality, and customer service.
Has anyone complained directly to Mercedes Benz, and is there anything to gain from this?