D
Deleted member 126969
Guest
SAGA cancelled our summer holiday and asked if we would like a refund or postpone to next year. We opted to postpone, when it came to choosing the holiday there wasn't an equivalent so they offered a similar version with extra excursions costing approx £1500 more, when I hesitated they said they would cover the extra cost and added £200 each spending money!
Looking forward to it already
I was booked and fully paid to go skiing in mid March with Crystal Ski who are TUI. They cancelled the holiday two days before departure date. I got emails and phone calls from them on those days and a full refund early the next week. I was disappointed to miss my holiday but very happy with Crystal.
Couple of exemplary cases there, just how it’s supposed to be.
I get why they are doing it of course, but ABTA are making things much worse for consumers with their ‘suggestions’. The law trumps any trade body of course, but you’d be forgiven for thinking otherwise at times.