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Interesting, I've never heard a bad word about Apple's after care or CS before. I currently have six assorted Apple devices and have only ever needed post guarantee help once.
Sure it was a PITA to have to trek to MK, but they were extremely helpful and the repaired a MBP that I had poured coffee over, for a very reasonable sum.
I had thought it was a write off.
I have no hard evidence to say this, but I got the feeling that they carried out much more extensive repairs than those they charged me for.
The issue is not with Apple's after sales care.
The issue is that Apple is mostly a Consumer-oriented company with only very limited incursion into the Business market sector.
They therefore lack the infrastructure for providing after sales care for mission critical equipment - they do not offer 24x7/4h response tome, or 6 hours call-to-fix, or similar support services.
For a home user it is perfectly acceptable to make an appointment for a few day's time and then bring-in the faulty device to the local Apple Store.
This will not work with servers, network switches, firewalls, or even workstations.
But Apple stir well clear of making any of these, which is why they don't have and don't need the support services infrastructure that HP/Dell/IBM etc have.
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