apple carplay

[Barryjohn212]

Hi All.
I have a 2017 GLE 250d AMG
up till today, the apple carplay has worked fine with no issues, however, today the whole airplay screen has vanished?
I have checked all the settings on my iPhone 12 pro max, nothing has been changed, The IOS update to 14.4 was completed a few weeks back with no issues.
Now I only have an iPod and Bluetooth phone.
The welcome message always shown on starting the car " Apple carplay is not connected" has gone as well as all the Icons on plugging the USB in.
I have contacted Apple chat and together we have confirmed all the settings on my phone are correct and that the might have been a firmware update to the command system from Mercedes
Has anyone else had any similar or same issues?
TIA
kind regards
Barry

 

[markjay]

Try rebooting the iPhone, and a different cable.

 

[Barryjohn212]

Try rebooting the iPhone, and a different cable.

Thanks for the reply, Mark. Both done and had full online support from Apple. No joy

 

[barian]

Maybe try going in to the vehicle multimedia settings and disabling/enabling the Apple Carplay settings? There is an option to autostart Carplay that can be toggled on and off, I believe. Also deleting the phone pairing and then repairing. Just random suggestions.

 

[Barryjohn212]

Hi Barian,
You're a lifesaver. I was at the point of top frustration when your post came through. I followed the instructions given by you and found the apple carplay had be disconnected at some point. This was during a service at MB.
The instructions to reconnect via the telephone category was the toggle you mentioned. It's all back and working now. That's a lot.

 

[Barryjohn212]

Maybe try going in to the vehicle multimedia settings and disabling/enabling the Apple Carplay settings? There is an option to autostart Carplay that can be toggled on and off, I believe. Also deleting the phone pairing and then repairing. Just random suggestions.

Please see below. Thanks a lot.

 

[barian]

Delighted it is fixed, and thanks for posting. It is not very often that a suggestion of mine actually works!

 

[Barryjohn212]

Delighted it is fixed, and thanks for posting. It is not very often that a suggestion of mine actually works!

Haha cheers again

 

[Pitty1660]

Hi All.
I have a 2017 GLE 250d AMG
up till today, the apple carplay has worked fine with no issues, however, today the whole airplay screen has vanished?
I have checked all the settings on my iPhone 12 pro max, nothing has been changed, The IOS update to 14.4 was completed a few weeks back with no issues.
Now I only have an iPod and Bluetooth phone.
The welcome message always shown on starting the car " Apple carplay is not connected" has gone as well as all the Icons on plugging the USB in.
I have contacted Apple chat and together we have confirmed all the settings on my phone are correct and that the might have been a firmware update to the command system from Mercedes
Has anyone else had any similar or same issues?
TIA
kind regards
Barry

Hi Barry I have a gle250d 2018 I can get any CarPlay you couldn’t give me a hand could you
Ps just had car so all a little new

 

[Continental]

Hi Barian,
You're a lifesaver. I was at the point of top frustration when your post came through. I followed the instructions given by you and found the apple carplay had be disconnected at some point. This was during a service at MB.
The instructions to reconnect via the telephone category was the toggle you mentioned. It's all back and working now. That's a lot.

Always nice to pop in for an MB service to find out later they’ve reset / turned off features and not bothered to tell you but charged for the privilege.

Going to be all to easy for them now with DOIP.

But I digress - glad you got this sorted.