eagles21
New Member
Does anybody on here have any experience with MB Approved warranty?
I recently (just over 4 weeks ago) took delivery of an ML350 from mercedes Lincoln (they delivered it to me in kent) and at the weekend while driving it i had two error messages plus the orange triangle appear on the dash saying that the ABS and ESP had malfunctioned and to visit the workshop. By monday this week the lights and messages had dissapeared but because my wife drives this car with our 3 small children in the back i thought it should be investigated (especially as these are main safety items on the vehicle and i want to know if they are working or not!).
I phoned my local MB service centre (orpington) and i think i spoke to a main call centre who asked me what the issue was. i explained what had happened and that after 2 days the lights had extinguished and i had only had the car for 4 weeks but wanted to bring it in under warranty to see if there is / was a fault.
The guy on the other end of the phone asked me how i knew it was a warranty issue? i answered that as its an approved used car with intermittent warning lights appearing i should think it was!
He told me that if i booked it in it would take 1 hours labour to investigate the ABS system and another hour to investigate the ESP system (at £135 per hour!) and if no fault came up they would charge me for the labour!!!
How can this be? if the car is under warranty then surely all investigative work on faults should be included too!
After a rant on the phone he said 'as a good will guesture'! they will give my car a free electrical test to see if anything comes up.
Is this normal practice with MB or am i being too picky?
Your comments will be appreciated.
I recently (just over 4 weeks ago) took delivery of an ML350 from mercedes Lincoln (they delivered it to me in kent) and at the weekend while driving it i had two error messages plus the orange triangle appear on the dash saying that the ABS and ESP had malfunctioned and to visit the workshop. By monday this week the lights and messages had dissapeared but because my wife drives this car with our 3 small children in the back i thought it should be investigated (especially as these are main safety items on the vehicle and i want to know if they are working or not!).
I phoned my local MB service centre (orpington) and i think i spoke to a main call centre who asked me what the issue was. i explained what had happened and that after 2 days the lights had extinguished and i had only had the car for 4 weeks but wanted to bring it in under warranty to see if there is / was a fault.
The guy on the other end of the phone asked me how i knew it was a warranty issue? i answered that as its an approved used car with intermittent warning lights appearing i should think it was!
He told me that if i booked it in it would take 1 hours labour to investigate the ABS system and another hour to investigate the ESP system (at £135 per hour!) and if no fault came up they would charge me for the labour!!!
How can this be? if the car is under warranty then surely all investigative work on faults should be included too!
After a rant on the phone he said 'as a good will guesture'! they will give my car a free electrical test to see if anything comes up.
Is this normal practice with MB or am i being too picky?
Your comments will be appreciated.