brucemillar
MB Enthusiast
- Joined
- Nov 18, 2010
- Messages
- 8,663
- Car
- C55 AMG Wagon - W124 300te 4matic Wagon - BMW 4.8is X5 E53 - SWB Pajero 3.5 V6 24v
I'm not too sure what the hassle or difficulty is either. If one of our customers asks for an invoice or copy of one. We email it over as a PDF in seconds. We are a tiny little small business & have a miniscule amount of resource, money & systems in comparison to the likes of guys like Argos. All this PayPal this, Apple Pay that and fasttrack order system & they can't even give you a simple VAT receipt....bonkers!
Back in the day.... We called it "Sales Avoidance Technique" It worked wonders on many companies,trashing their sales figures and putting their 'practitioners' of the "technique"out of a job.
Not wishing to hi-jack the post here. I have just gone through a similar avoidance program, with Bunnings/Homebase/whoaretheytoday. They seem unable to price articles that they have on-sale in their shops. Three separate visits to a Bunnings 'Out of Town' Megastore and three separate discussions with their sales staff, saw Bunnings, unable to give me a price for a tool-chest (it was £550) and I found it myself by searching their Australian Web Site. I called and almost had to beg to buy the thing.
You may, as I did, think this to be a one off? WRONG undaunted by my first three trips and having eventually purchased what I wanted, I returned to buy a KInchromec 4 drawer oddments chest. They have these on display in the store. What they did not have on display? Was the price. That took another three telephone calls to the store manager to illicit that information. I did not buy the thing and told then why. I also explained politely to their Manager how they could improve sales by selling stuff to willing punters. That fell on deaf ears. The suggestion being that "they were doing just fine, thank you" the reality is,that they appear? To being sold back to Homebase and incurring substantial losses.
Bonkers.
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