My wife drives an Astra which received a large stone right in the middle so the screen needed replaced. I took the car along to Autoglass who replaced the screen and all seemed well. However, over time the car was leaking water into the passenger footwell. This is a common fault in the Astra and is often due to water running through the door speaker and into the cabin. I stripped the door and found this was the case. I did a full repair and stopped the water entering through this route.
A few weeks later after some really heavy rain the water was back in the footwell, as bad as ever. I assumed I had missed something on repairing the door speaker but I checked and it wasn't leaking. The next day my wife told me the heater had stopped working. I checked and the blower wasn't working. I checked all the fuses and switch and all were ok. I then gave the motor a dunt and it started working and stopped again.
I stripped out the blower to discover that's where the water was entering. It was running down the windscreen, UNDER the scuttle panel and in through the heater air intake and through the blower motor.
I bought a replacement blower on the internet and went to Vauxhall for a replacement scuttle panel. On removing the scuttle panel it was clear it had been removed before and the retaining clips holding it to the windscreen were missing and the mounts broken.
I fitted the new parts and all was well again, the cabin has dried out and no more leaks.
Now the Autoglass part...
The only time the scuttle panel had been removed was during the windscreen replacement, IN JANUARY 2010. I dropped Autoglass an email to describe what I'd found fully expecting a "we can't do anything after 2 years" response. I was very wrong, I received a call from a customer care rep , he asked me for more detail and to email him a copy of the parts receipts and any photos I had of the broken parts. A couple of days later I got a call to apologise and to let me know the cheque was in the post for the full cost of the parts.
10 out of 10 from me and I will use them as first port of call again.
A few weeks later after some really heavy rain the water was back in the footwell, as bad as ever. I assumed I had missed something on repairing the door speaker but I checked and it wasn't leaking. The next day my wife told me the heater had stopped working. I checked and the blower wasn't working. I checked all the fuses and switch and all were ok. I then gave the motor a dunt and it started working and stopped again.
I stripped out the blower to discover that's where the water was entering. It was running down the windscreen, UNDER the scuttle panel and in through the heater air intake and through the blower motor.
I bought a replacement blower on the internet and went to Vauxhall for a replacement scuttle panel. On removing the scuttle panel it was clear it had been removed before and the retaining clips holding it to the windscreen were missing and the mounts broken.
I fitted the new parts and all was well again, the cabin has dried out and no more leaks.
Now the Autoglass part...
The only time the scuttle panel had been removed was during the windscreen replacement, IN JANUARY 2010. I dropped Autoglass an email to describe what I'd found fully expecting a "we can't do anything after 2 years" response. I was very wrong, I received a call from a customer care rep , he asked me for more detail and to email him a copy of the parts receipts and any photos I had of the broken parts. A couple of days later I got a call to apologise and to let me know the cheque was in the post for the full cost of the parts.
10 out of 10 from me and I will use them as first port of call again.
