Avis Car Rental - nasty little e-rate scam

Discussion in 'General Discussion' started by tim.100, May 4, 2012.

  1. tim.100

    tim.100 Hardcore MB Enthusiast

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    I have just sent the mail below to Avis Customer services. Not happy!

    Hello,

    I am a frequent traveller and have used Avis cars on my company contract. I made a private booking with Avis from Catania Airport, details as follows:


    Rental Agreement No. xxxxx
    Start: xx/4/12
    End [7 days later]

    Price: EUR 629

    I know that some restauranteurs offer to bill me in GBP at some ludricous exchange rate, but this trick was pulled on by a a fast-talking Avis rep at Catania airport. I was told that the "Car here is all OK, sign to acknowledge"

    To my horror, I was charged in GBP at EUR:GBP 1:15, whereas my xxxx credit card was charging EUR:GBP 1:213204 for transactions charged in EUR.

    So my rental, if charge in Euro, would have cost GBP519, whereas you actually charged me GBP549.13

    In other words, you deceived me of £31. I acknowledge the small print stated I had agreed to be charged in GBP- BUT you agent specifically said I was signing to acknowedge the return of the car in good order.

    If you would like to rectify this mistake, please reply or phone me on +44 xxxx

    Finally I note that a number of businesses in Sicily now proclaim they do not pay mafia protection money "pizzo." Sadly Avis is not among these companies.

    Regards
     
  2. MOCAŠ

    MOCAŠ MB Club Veteran

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    Surely this would have been covered in the agreement you signed when you took the car out, rather than the form you signed when returining it. :dk:

    I'm hiring a car from Avis next week, and (so far) it all seems very straightforward - price and refundable excess deposit agreed in advance.
     
  3. markjay

    markjay MB Club Veteran

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    I seem to remember that when booking a rental online for the US I was given the choice of being charged in either USD$ or GBP£. Was there no such option when you booked? As MOCAS said, this would have been included in the booking form rather than just I the form you signed when returning the car.
     
  4. mejermy

    mejermy Hardcore MB Enthusiast

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    Not only car rental. I was offered the choice of euros or sterling for settlement when paying my bill at the Meridien Penina in March. The rate looked low-ish so I took a flyer and went for sterling. When I checked later I would have been out by around £180 if I'd accepted the euro rate offered rather than my (SAGA) vard conversion rate. Who benefits? The banks or the hotel/car hire company?
     
  5. Alfie

    Alfie Authorised Forum Sponsor Authorised Forum Sponsor

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    I had a similar issue with Avis once. Basically they told me there were compulsory add-ons as I had booked on the American Avis site but was taking a car in europe. This was never explained until I returned the car. They then claimed I had damaged the car sometime after the rental ended. I hadnt.

    I wont ever use Avis again.
     
    1 person likes this.
  6. OP
    OP
    tim.100

    tim.100 Hardcore MB Enthusiast

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    No such option. I didn't make any payment as part of the reservation - just gave them my details and BA Executive CLub membership number.
     
  7. MOCAŠ

    MOCAŠ MB Club Veteran

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    But there must have been terms and conditions associated with the hire. Did you not even ask about these?

    If you opt for the convenience of not reading them (as I have myself on occasion) you leave yourself open to unexpected consequences. Caveat emptor?
     
  8. GP801

    GP801 Hardcore MB Enthusiast

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    Lots of companies try this trick. Its nearly always better to pay in the local currency. Your own bank/card provider nearly always gives a better rate than the local agent.
     

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