chic0821
MB Enthusiast
- Joined
- Jul 20, 2016
- Messages
- 1,045
- Location
- Scotland
- Car
- S63 AMG Coupe, Range Rover Sport, 992 Porsche Carrera 4S
Time for a B service on my S63 AMG Coupe. Booked it in & requested a courtesy car. We don't have any for the foreseeable future, but we will pick up your car & return it was the reply. OK, not a problem as I can use something else. This has happened before & two people usually arrive in one car, one picks up my car & off they both go. Not today, one person drove up, so I said, I thought you did not have a courtesy car. We don't he said, this is for us to use to pick up your car (although it said "Customer experience car" on the side). I asked what was to happen & he said I will leave this here, take your car away then return it sometime in the afternoon. So this car sat at my home all day. Could not make it up. What would happen to someone who only has one car, this sitting outside their home, but they cannot use it. This dealer is one of the largest in the country with multiple franchises, surely they could have offered something else, didn't have to be Mercedes, although they could have given me a Mercedes, the one sitting outside my home.