Bought a secondhand GLB from Mercedes of Croydon . On day of collection nothing was done to the car as promised by the salesman , nothing major . Again, he promised that the car would be brought in and issues addressed and
“ would I hold on with my feedback until I’ve made all this good !! “.
5 weeks later they took the car back . They had it for 4 weeks , phoned me the day before it was being given back me . I asked for a email confirming what they had done to the car since they l took it back in which was sent .
I have proof that what was stated was done in their email was not carried out .
I had already opened a complaints case up , I resent another email to the complaints team 3 weeks ago and still not heard anything other than it’s being dealt with .
This has been going on since June , I regret buying the car that I worked hard to afford . I feel I’ve been conned and blatantly lied to and Mercedes are doing absolutely nothing .
Has anyone any suggestions so I can resolve this stressful situation.
Thanks
“ would I hold on with my feedback until I’ve made all this good !! “.
5 weeks later they took the car back . They had it for 4 weeks , phoned me the day before it was being given back me . I asked for a email confirming what they had done to the car since they l took it back in which was sent .
I have proof that what was stated was done in their email was not carried out .
I had already opened a complaints case up , I resent another email to the complaints team 3 weeks ago and still not heard anything other than it’s being dealt with .
This has been going on since June , I regret buying the car that I worked hard to afford . I feel I’ve been conned and blatantly lied to and Mercedes are doing absolutely nothing .
Has anyone any suggestions so I can resolve this stressful situation.
Thanks