How does your bank show incoming CHAPS credits?
My Bank (well sort-of-bank, it's the Nationwide building society) does not show any payee information for incoming CHAPS payments on my statments or online.
No matter what the sender writes on the form at their bank (which is typically in Australia, Sweden, Ireland, etc), the only info I can see is "CHAPS credit" plus the amount that's been credited. Nothing from a reference field, or any idea of origin (country, account name, etc).
So whenever I receive a CHAPS payment, I have to call Nationwide, wait on hold, wade through security Qs, wait while they realise they can't see anything either, and then wait until they call their own CHAPS centre and find out. Typically 15-30mins. After the second or third time each week it gets a bit bothersome.
I'd REALLY like to switch to a bank where their system showed payee info/etc.
Anyone here know of any that do?
My Bank (well sort-of-bank, it's the Nationwide building society) does not show any payee information for incoming CHAPS payments on my statments or online.
No matter what the sender writes on the form at their bank (which is typically in Australia, Sweden, Ireland, etc), the only info I can see is "CHAPS credit" plus the amount that's been credited. Nothing from a reference field, or any idea of origin (country, account name, etc).
So whenever I receive a CHAPS payment, I have to call Nationwide, wait on hold, wade through security Qs, wait while they realise they can't see anything either, and then wait until they call their own CHAPS centre and find out. Typically 15-30mins. After the second or third time each week it gets a bit bothersome.
I'd REALLY like to switch to a bank where their system showed payee info/etc.
Anyone here know of any that do?