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Bought half a dozen eggs, one is cracked!

neilrr

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Well, you could have knocked me down with a bleedin' feather!

Amongst other things, I bought half a dozen eggs at the local Waitrose a couple of days ago. Tonight, after deciding on a bacon, onion & cheddar omelette I discovered on opening the egg carton that one egg is cracked!

How this could happen to the product of an upmarket retailer like Waitrose baffles me. I clearly recall the cashier opening the carton to inspect them &, having passed muster, ringing them up on her cash register. She was either not paying attention in her egg inspection, or more likely, Waitrose have a large number of cracked eggs in their warehouse, are completely upside down on their egg balance sheet & are trying to ease them into market by slipping one in every six into their containers (no doubt 2 if you buy a dozen). They cost a whopping £2.19 too so this means Waitrose have effectively stolen 36.5p from me & reduced my egg purchase to 83.333333% of the intended & needed eggs I required. 36.5p may not sound like a lot of money but if they do it a thousand times a day in each of their outlets for two weeks it adds up to.... quite a lot of money!

Not only that, but unless I re-jig my entire schedule for the next two days & expend the time & energy required & hoof it down to Waitrose again to replenish egg supplies someone in this household is going to get shorted on their egg portion come Saturday morning, with repercussions extending to their immediate health & diet, to say nothing of the long term consequences, both known & unknown.

It's a nightmare.

I have written to the CEO of the John Lewis Group seeking an apology (preferably in the national press), the cashier to be cashiered & suitable compensation for me, my children & their descendants. For good measure I've cc'ed my MP who just happens to be the Home Secretary :cool: with a bcc asking her to adopt a waiting posture until the head boy at JL makes his move.

I'll keep the forum updated as things develop.
 
Maybe you could leave a car sign written complaining of the poor quality of the service received and leave it outside the shop so others can be informed.

Perhaps even take an ad in a national paper, I'm thinking Daily Mail, to find others afflicted and turn this into a class action?

You might also consider contracting an Indian call centre to phone every household in the UK, regardless of whther they live within 50 miles of a waitrose, claiming you can get them compensation for being missold cracked eggs.

Clearly your anguish can only be eased by a seven figure sum.
 
Hmm, I'm feeling quite eggnostic about this to be honest.

Is there really a Waitrose egg overlord in charge of egg distribution who could undertake such an eggtastic feat of deception and be the creator of all eggnasticity whilst also preaching peace among all eggs at the very same time??

I'm leaning towards Eggstanism at the moment for answers. But I wholly recommend others seeking out the recent learnings of a speaker known as DM and his wondrous ramblings of another realm of which is wreaking it's ugly head upon this kingdom of forum. No eggs allowed unfortunately.
 
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Well, you could have knocked me down with a bleedin' feather!

Amongst other things, I bought half a dozen eggs at the local Waitrose a couple of days ago. Tonight, after deciding on a bacon, onion & cheddar omelette I discovered on opening the egg carton that one egg is cracked!

How this could happen to the product of an upmarket retailer like Waitrose baffles me. I clearly recall the cashier opening the carton to inspect them &, having passed muster, ringing them up on her cash register. She was either not paying attention in her egg inspection, or more likely, Waitrose have a large number of cracked eggs in their warehouse, are completely upside down on their egg balance sheet & are trying to ease them into market by slipping one in every six into their containers (no doubt 2 if you buy a dozen). They cost a whopping £2.19 too so this means Waitrose have effectively stolen 36.5p from me & reduced my egg purchase to 83.333333% of the intended & needed eggs I required. 36.5p may not sound like a lot of money but if they do it a thousand times a day in each of their outlets for two weeks it adds up to.... quite a lot of money!

Not only that, but unless I re-jig my entire schedule for the next two days & expend the time & energy required & hoof it down to Waitrose again to replenish egg supplies someone in this household is going to get shorted on their egg portion come Saturday morning, with repercussions extending to their immediate health & diet, to say nothing of the long term consequences, both known & unknown.

It's a nightmare.

I have written to the CEO of the John Lewis Group seeking an apology (preferably in the national press), the cashier to be cashiered & suitable compensation for me, my children & their descendants. For good measure I've cc'ed my MP who just happens to be the Home Secretary :cool: with a bcc asking her to adopt a waiting posture until the head boy at JL makes his move.

I'll keep the forum updated as things develop.

I work in the CEO top level complaints department for a major telco - you don't know how close to the truth you are for what people complain about. Had a letter on Monday complaining his bill had gone up by 10p. Now just how much did he spend on the stamp?... :eek: :doh: :crazy:
 
neilrr: PM me your address and I'll send you a free range, organic, corn fed chicken's egg.

ps. stick to M&S next time
 
I assume this is some kind of yolk ?

However , if you are serious about service being less than egg-cellent , I suggest you turn them ova to check both sides next time you purchase - otherwise you might just end up with egg on your face .

If you do feel you have a justifiable complaint , no point in brooding over it or feeling chicken about it , get down there like a fox in the henhouse and have them scrambling about , unless you want to let another supplier poach their business from you ?

No doubt if they deal egg-fecctively with your complaint you'll feel sunny side up .

Of course , if you get no satisfaction you can always egg-scalate your complaint to Egg-wina Currie who will know where to point the albumen .
 
Can you attribute whiplash to any of your actions when you discovered this terrible situation ?
 
There's no pleasing some people. In an effort to help their valued customers, Waitrose are trialling a new convenience feature: pre-cracked eggs, for those that have not yet perfected the wrist action required to crack an egg cleanly against the rim of a bowl. If you don't need this assistance, just go for a Professional pack next time.
 
perhaps the cashier should resign?
They could give her/him £450,000 just to make it easier
 
On the other hand, perhaps the egg was drunk and fell into the box. Yes, I'm sure it's the egg's fault, not Waitrose's...
 
Eggs are not what they once were. The trouble is so many people these days just want to lease or buy their eggs on PCP so the manufacturers (or HENs) no longer have any incentive to produce eggs that are built to last.
 
I work in the CEO top level complaints department for a major telco - you don't know how close to the truth you are for what people complain about. Had a letter on Monday complaining his bill had gone up by 10p. Now just how much did he spend on the stamp?... :eek: :doh: :crazy:

Depending on which on it is (and I'm not expecting you to single yourself out by saying) they've made a rod for their own back.

In particular one which starts with a B and ends with a T has a system so complicated that either few of the lower down customer services understand it, or it's so complicated that saying no is easier.

The Chief exec's office ensures that common sense comes into it.

An example was a few years ago I had to change from the BT resi Broadband to the business product. I was told I had to pay up my contract to take a new one to the same company for more money. The chief execs office sorted out that mess.
 
I think there is a bigger concern here of animal abuse. What caused this poor creature to clench whilst laying this egg??
 
I have a spare egg here. PM me your address and I'll stick a stamp on it and post it to you.
 
This thread has reminded me that I need to get the new Robbie Williams album in.
 

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