Breakdown - Mobilo-life is crap !!!

Discussion in 'General Discussion' started by paulfoel, Sep 12, 2003.

  1. paulfoel

    paulfoel Active Member

    Messages:
    239
    Joined:
    Jul 14, 2003
    Car suddenly 'died' on me today and would'nt start again. Bummer. Sounded very much like a lack of Diesel but gauge showed just under 1/4 tank.

    Phoned Mobilo-Life and asked for assistance. Advised them it 'may' have run out of fuel but gauge said otherwise.

    Anyway, got my mate from work to turn up with a can full of diesel just in case. Still could'nt get it started.

    By this time, local dealer (SG Newport) had phoned and said they cou;dnt do anything because running out of fuel was not covered. I argued with them that maybe I had run out fuel but it was not my fault and was due to faulty gauge if that was the case.

    Anyway, they obviously didnt believe me and told me that they were very busy, had 3 engineers off sick and might not get around to helpoing me out today !!! (SG Newport was 10 mins drive from my location !!!)

    So, I got back onto Mobilo-life and played hell with them. What exactly is the point if dealers cant be ****d !!!

    Anyway, upshot is recovery truck turned up 15 mins later. Took car to garage. Guy came out with battery booster got car started. (although it took 10-15 mins of starter to get it going. I'd tried this but flattened the battery !!!).

    Anwyay, they also said that fuek tank units had been ordered...

    Point is - why did I need to argue with theMerc dealer who seemed quite happy to leave me there. Car was purchased from SG Cardiff (SAME COMPANY !!!) 3 months ago and is under warranty anyway !!!!

    Bunch of tossers or what !
     
  2. sym

    sym MB Enthusiast

    Messages:
    4,336
    Joined:
    Mar 2, 2003
    Location:
    North London
    Car:
    W204 C220CDI Sport
    Paul - sorry to hear about the hassle. I haven't had the need to use Mobilo yet - thankfully (!) but I'm sure I read in the documentation that running out of fuel was covered . . . I'll have to check again now, what with all these faulty sender units !

    Glad its sorted, anyway.

    S.
     
  3. Shude

    Shude Hardcore MB Enthusiast

    Messages:
    13,914
    Joined:
    Jun 1, 2002
    Location:
    Cheshire
    Car:
    CLK55 AMG
    Re: Re: Breakdown - Mobilo-life is crap !!!

    Silly things like losing the keys is covered too I believe :)
     
  4. Steve_Perry

    Steve_Perry MB Enthusiast

    Messages:
    3,241
    Joined:
    Jun 3, 2002
    Location:
    Wales, U.K.
    Car:
    CLS350CDI Grand Edition
    I often find when dealing with large organisations that usually you're at the mercy of "the luck of the draw" as far as dealing with individuals is concerned. This 'Russian Roulette' can often mean the difference between being a satisfied customer or coming away sorely disappointed.

    For example, totally unrelated but a similar situation I had recently was trying to book an appointment to see a doctor at my local medical centre. First telephone monkey I spoke to was adamant that I could not book an appointment in advance but had to phone on the day from 8:30am to book. Second monkey I spoke to a few days later had no problem in booking me an appointment for the next week. WTF?? :rolleyes:

    Luck of the draw mate :( and it sounds like you got unlucky. I would suggest complaining to the Manager of SG Newport in the form of a strongly worded letter. BTW SG (Sinclair Group) own most if not all the MB dealerships for all of South Wales. There's an SG Bridgend and SG Swansea too. They also own the Audi dealership in Swansea cunningly called "Sinclair Swansea".

    S.
     
  5. fuzzer

    fuzzer MB Enthusiast

    Messages:
    7,939
    Joined:
    Jun 1, 2002
    Location:
    Glasgow
    Car:
    F25 X3 20d SE
    Mobilo life have been first class when ive used them.

    Always nice on the phone and in Glasgow , someone is with you within about an hour and can't be more helpful

    Maybe you just got a guy having a bad day. And running out of fuel is covered. Its only filling with the wrong fuel thats not covered anymore.
     
  6. fuzzer

    fuzzer MB Enthusiast

    Messages:
    7,939
    Joined:
    Jun 1, 2002
    Location:
    Glasgow
    Car:
    F25 X3 20d SE
    more times than im willing to admit to. And not all the 203...

    the 202's had a fair few visits as well , more so .!!
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.