cinek
MB Enthusiast
I will try to keep this short, but got to get it off my chest.
We moved into our house over 6 years ago. With the nearest exchange over 7km away, the internet speeds were always horrendous, with just over 1mb/s on a good day.
Early August I got a circular from BT advising that the FTTC is now installed and that they accept new orders.
I was on the phone pretty much straight away, ordering infinity 2. At the time, both my line and broadband were supplied from O2. As advised by the BT sales rep, I could not place an order for infinity, until BT takes over the line from O2.
Right from the beginning, I made it very clear that the only reason I am moving to BT is because of Infinity and Infinity only!
The initial order was showing line rental + standard broadband due to line transfer taking place first.
Line activation was set for 10th of September, with both phone line and standard broadband going live on that day.
On the same day, as previously advised by BT I placed an order for broadband upgrade from standard to infinity.
The date I was given for installation, was 17th of September, between 1pm to 6pm.
As I work away most of a time, taking few hours off work is out of a question. Instead, I rearranged my diary and booked myself off for the whole day.
Yesterday (Friday), at around 2pm I get a phone call from BT telling me, that due to reduced capacity, they have no available engineer to do installation on the 17th.
Far from amused at this stage, I do accept it as the woman on the other phone seemed helpful enough and manages to get me alternative appointment for Friday the 20th.
Again, I rearrange my diary to accommodate full day off on Friday.
Around 4pm, I get a txt message from BT that my order has been suspended indefinitely due to no available capacity at the local exchange. It will take couple of months before this changes and I should contact bt then to see if infinity is available.
Now at this point I blew my top.
After wasting over two hours of my life and speaking to 5 different departments here are some 'answers' I was given;
'The delay has got nothing to do with bt, it is bt openreach who is at fault'
'It is down to the issues they have with bt tv service at the moment, and thats despite I DO NOT HAVE BT TV'
'I am not getting infinity, because it is not available in my area. Oh wait, what was your phone number again? Great news, bt infinity is now avalable, would you like to place an order?
'
'Your contract has gone live three days ago and no, you cant cancel!'
Finally, back to square one 'infinity is not yet available in my postcode'
So I say, what about two of my next door neighbours who both had infinity installed last week, and before you ask, both are served by the same cabinet??
Oh no, that is impossible, they cant have whats not there!'
Well, they do as I spoke to them both...
So, I signed the contract to get a service. This service is now being declined and I am supposed to sit tight and wait until some monkey at bt decides whether I can have what I asked in the first place...
We moved into our house over 6 years ago. With the nearest exchange over 7km away, the internet speeds were always horrendous, with just over 1mb/s on a good day.
Early August I got a circular from BT advising that the FTTC is now installed and that they accept new orders.
I was on the phone pretty much straight away, ordering infinity 2. At the time, both my line and broadband were supplied from O2. As advised by the BT sales rep, I could not place an order for infinity, until BT takes over the line from O2.
Right from the beginning, I made it very clear that the only reason I am moving to BT is because of Infinity and Infinity only!
The initial order was showing line rental + standard broadband due to line transfer taking place first.
Line activation was set for 10th of September, with both phone line and standard broadband going live on that day.
On the same day, as previously advised by BT I placed an order for broadband upgrade from standard to infinity.
The date I was given for installation, was 17th of September, between 1pm to 6pm.
As I work away most of a time, taking few hours off work is out of a question. Instead, I rearranged my diary and booked myself off for the whole day.
Yesterday (Friday), at around 2pm I get a phone call from BT telling me, that due to reduced capacity, they have no available engineer to do installation on the 17th.
Far from amused at this stage, I do accept it as the woman on the other phone seemed helpful enough and manages to get me alternative appointment for Friday the 20th.
Again, I rearrange my diary to accommodate full day off on Friday.
Around 4pm, I get a txt message from BT that my order has been suspended indefinitely due to no available capacity at the local exchange. It will take couple of months before this changes and I should contact bt then to see if infinity is available.
Now at this point I blew my top.
After wasting over two hours of my life and speaking to 5 different departments here are some 'answers' I was given;
'The delay has got nothing to do with bt, it is bt openreach who is at fault'
'It is down to the issues they have with bt tv service at the moment, and thats despite I DO NOT HAVE BT TV'
'I am not getting infinity, because it is not available in my area. Oh wait, what was your phone number again? Great news, bt infinity is now avalable, would you like to place an order?
''Your contract has gone live three days ago and no, you cant cancel!'
Finally, back to square one 'infinity is not yet available in my postcode'
So I say, what about two of my next door neighbours who both had infinity installed last week, and before you ask, both are served by the same cabinet??
Oh no, that is impossible, they cant have whats not there!'
Well, they do as I spoke to them both...
So, I signed the contract to get a service. This service is now being declined and I am supposed to sit tight and wait until some monkey at bt decides whether I can have what I asked in the first place...
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There is a huge rush to provide one way content streaming via cable/ fibre with BT competing with Sky and Virgin Media. Such is the growth here that some say the days of satellite broadcast are numbered. Unfortunately this has meant people who wish genuinely faster broadband two way communications have been trampled in the rush of people wanting Sky Sport/ Premier league/ latest Hollywood block buster movies. 
