My CLA 220 comes with a built in dash cam, for the augmented Sat Nav. The manual makes it clear that you can record in a memory stick, but the option is not available in my car. I called Merc customer services who said that apparently it was a business decision not to release the feature in UK.
I argued with them over the phone and placed a formal complaint. I asked them what the rationale was behind their decision but they couldn't reply. I told them that it's unacceptable spending £ 35K for a new car that comes with a dash cam only to have to install an external dash cam in order to be able to record.
It's totally absurd. All they would have to do is authorise an over the air update of the system and get the app installed in the car.
I think that we should all complain and get them to offer the app whether unpaid or even paid.
This is really bad and deplorable customer service from Mercedes, showing nothing but contempt for their customers. In the first place all new cars should come with a built recording dash cam. It should be as basic as the seat belts.
I argued with them over the phone and placed a formal complaint. I asked them what the rationale was behind their decision but they couldn't reply. I told them that it's unacceptable spending £ 35K for a new car that comes with a dash cam only to have to install an external dash cam in order to be able to record.
It's totally absurd. All they would have to do is authorise an over the air update of the system and get the app installed in the car.
I think that we should all complain and get them to offer the app whether unpaid or even paid.
This is really bad and deplorable customer service from Mercedes, showing nothing but contempt for their customers. In the first place all new cars should come with a built recording dash cam. It should be as basic as the seat belts.