Buying Advice & Honest Dealers !!!

Discussion in 'General Discussion' started by mitch4357, Mar 3, 2015.

  1. mitch4357

    mitch4357 New Member

    Messages:
    2
    Joined:
    Mar 3, 2015
    Car:
    c class
    Firstly I would like to say Hi to everyone.

    Thought I would ask for some advice from other merc owners etc after just having a terrible experience with my local Mercedes Dealers.

    When basically after ordering and paying a deposit over 6 weeks ago and getting a call off them last week asking me to pick my registration plate I got a phone call Friday at 4.30 p.m. to tell me that the new vehicle I was hoping to collect this Monday was now suddenly not available !!! and it would only be available in about another 4 to 6 weeks.

    As you can imagine I was not best pleased, more so when they could not for the life of them say where it had gone ? and this has got me to wondering is this how all Mercedes dealers operate ? never having dealt with any of them before ?

    Best of all after complaining to Mercedes yesterday about the dealers the manager of the dealership contacted me a few hours later asking me if I still wanted my deposit back ?

    Why I asked him ? do you think you and the salesman should split it between yourselves on account of giving such a good customer service ?

    Well I am still waiting for the money to drop back into my bank account.

    So basically does anyone know of any Mercedes Dealers that don't tell porky pies about availability of vehicles, and don't take deposits from people for vehicles they don't have access to and don't generally behave like a guy wearing a sheepskin coat flogging second hand cars from a street corner
     
  2. Howard

    Howard MB Club Veteran

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    Toad Hall
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    CLS 500 / A 150
    No
     
    3 people like this.
  3. DrFeelgood

    DrFeelgood MB Club Veteran

    Messages:
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    Car:
    BMW
    Might do.
     
  4. ioweddie

    ioweddie Hardcore MB Enthusiast

    Messages:
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    Joined:
    Sep 16, 2012
    Location:
    Winford Isle of Wight
    Car:
    AMG Line Premier Plus Estate C220d
    Try Richard Cutler at Esplanade Newport Isle of Wight.
    He only works Fri Sat Monday as now semi retired but he is a man of his word, and they don't want him to retire. 01983 523232
    If you decide to ring him mention that I Eddie Cadman recommended him and Esplanade
     
  5. automaniaman

    automaniaman Hardcore MB Enthusiast

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    Sep 16, 2014
    Location:
    Nelsons County
    Car:
    Yes one of those
    Ask them to loan you a courtesy car until your order is available...
     
  6. Meldrew2

    Meldrew2 Hardcore MB Enthusiast

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    Location:
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    Car:
    Mine: BMW X1 2.0d M-Sport & BMW 420d M-Sport+ Cabrio Hers: BMW X1 1.8d SE (sorry, guys)
    Can you spot your car here?

    [​IMG]
     
    2 people like this.
  7. MercedesDriver

    MercedesDriver Hardcore MB Enthusiast

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    Near the forest
    Car:
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    Must say this the best advise I've seen for a while.
     
  8. OP
    OP
    mitch4357

    mitch4357 New Member

    Messages:
    2
    Joined:
    Mar 3, 2015
    Car:
    c class
    Me thinks my Car was just a figment of the salesman's imagination.

    Spotted the free merc seats on this site so thinking I might get me some, sit on em in me shed whilst plotting me next move.
     
    1 person likes this.
  9. robertjrt

    robertjrt Hardcore MB Enthusiast

    Messages:
    133
    Joined:
    May 7, 2009
    Location:
    Covent Garden
    Car:
    S500L Gone but not forgotten
    Flogging cars from a street corner; those were the days:thumb:

    I remember them with fond memories, forecourt warranties, pay cash and drive it away, piles of spare parts in the workshop, recondition engines ready to be fitted, but, at least the customers knew what they were buying.
     
  10. -Ian

    -Ian Hardcore MB Enthusiast

    Messages:
    290
    Joined:
    Feb 26, 2015
    Car:
    C63 AMG
    Yep, a shed !!
     
  11. bozmandb9

    bozmandb9 Hardcore MB Enthusiast

    Messages:
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    Joined:
    Jan 25, 2015
    Location:
    Near Oxford
    Car:
    Mercedes E350 AvantGarde 2005
    Given that you can pretty much be guaranteed crap service from MB dealers, why not just order the car you want from a discount car broker, and at least get it at a better price.

    That way you'll expect nothing by way of service, so you can't be disappointed, and you could possibly hire something nice in the meantime with the money you save! Or go away on a nice holiday!
     
  12. mathoo19

    mathoo19 Member

    Messages:
    34
    Joined:
    Sep 25, 2014
    Location:
    Chester, Cheshire
    Car:
    E220 Cdi Amg Sport Coupe
    I work for Nissan/Renault and we often give out courtesy cars if new cars dont arrive on time. So I would ask MB for 1 if I was you...
     
  13. M12MKD

    M12MKD Active Member

    Messages:
    96
    Joined:
    Mar 3, 2015
    Car:
    Skoda
    My local dealer when I went to look at the C Class just left me waiting for nearly an hour. 7 other people came in and then was seen.........maybe I didn't fit their customer profile?
    On the other hand the not so local dealer near Brooklands was extremely helpful!

    My point is no two dealers are alike and this relates to every marque!

    Though to date I've not found a helpful VW or Audi dealership!
     

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