TripleD
Active Member
- Joined
- Aug 13, 2016
- Messages
- 175
- Location
- Suffolk
- Car
- C300h loaner as my C250d broke after only 900 miles :(
As some might have read before, I had to reject my C250d Estate after 18 days due to an inch+ of water sitting in the drivers foot well which caused the EML to fault.
After much battling I eventually ordered a new C250d 4matic in Nov with a delivery for Feb/March.
2 weeks ago on the Friday I get an Email from the dealer, yes an Email not a phone call, to say the car is delayed due to the leather dash not being available. It will be delayed until June, but they can't give me a date.
On the following Monday I get a call from MBUK all upbeat telling me that my new car was to be delivered in March. I advised about the email, she said she spoke with the dealer on the Thursday and they advised it will be delivered for March.
Coincidence that MBUK reminded the dealer about a car they should have ordered in November? And that I get an email the next day when they worked out they are unable to deliver?! I think not!
So as of Friday I've had to part company with Mercedes, the loan car has been given back and my deposit is returned (strangely that was a simple process).
Mercedes Ipswich are the WORST dealership I've ever had the misfortune to deal with. Their customer service is dreadful, and basically after the sale and the deposit it all goes downhill. The lies and cover ups I've had to endure during this ordeal are shocking.
Don't get me wrong, I DO like Mercedes cars, and cars go wrong but it's the handling of simple customer service. I DO still like the C class estate, but this has soured the waters for me, so new year, new start!
Thanks for enduring my moaning, and for the advice people gave during the many posts about this.
If anyone wants to buy a nearly new C class Estate Hatchbag, let me know
After much battling I eventually ordered a new C250d 4matic in Nov with a delivery for Feb/March.
2 weeks ago on the Friday I get an Email from the dealer, yes an Email not a phone call, to say the car is delayed due to the leather dash not being available. It will be delayed until June, but they can't give me a date.
On the following Monday I get a call from MBUK all upbeat telling me that my new car was to be delivered in March. I advised about the email, she said she spoke with the dealer on the Thursday and they advised it will be delivered for March.
Coincidence that MBUK reminded the dealer about a car they should have ordered in November? And that I get an email the next day when they worked out they are unable to deliver?! I think not!
So as of Friday I've had to part company with Mercedes, the loan car has been given back and my deposit is returned (strangely that was a simple process).
Mercedes Ipswich are the WORST dealership I've ever had the misfortune to deal with. Their customer service is dreadful, and basically after the sale and the deposit it all goes downhill. The lies and cover ups I've had to endure during this ordeal are shocking.
Don't get me wrong, I DO like Mercedes cars, and cars go wrong but it's the handling of simple customer service. I DO still like the C class estate, but this has soured the waters for me, so new year, new start!
Thanks for enduring my moaning, and for the advice people gave during the many posts about this.
If anyone wants to buy a nearly new C class Estate Hatchbag, let me know