Well, I just had the most disapponting conversation with my nearest MB dealership (W/London) regarding the suspension changes to my W202 estate. Sym, you'll be interested to note.
Went inside and waited for one of the service desks to become free. It was a Friday afternoon, and it was busy. One couple were having an argument with one of the service technicians. Not a good impression.
Didn't really want to wait or to listen to the argument, so I decided to wander down to the spare parts department where they looked a bit quieter. Had a good chat to one of the spare parts guys, who pulled up the details of my car on their system (I wrote down the VIN number before I entered the dealership knowing it may be needed).
I explained what I wanted to do - that is to replace the Elegance dampers and springs with Sport dampers and springs and make my car look better with my 17" AMG's.
Boy, what a response. We won't do that sir. Your car was not delivered with Sport suspension, and it is not an option to change it. We don't recommend it as there is more involved than just changing the dampers and springs. Most unbelievable at all was his refusal to sell me Sport suspension parts for my car because "they won't fit".
I could see there was no point in trying to convince him what I wished to do was possible, despite him saying it wasn't. I thanked him and walked away.
On my way out, I passed the service desks which were much quieter. Sat down and spoke to a service consultant. Explained my requirements again, and like before, was presented with a barrage of horror stories of bodged suspenion changes, destroyed ball joints and other suspension problems. Good grief! Is what I'm asking impossible? Other people have done it.
Annoyed, I left but let them know that if they won't do it, I will get it done elsewhere.
I really don't know why I'm too surprised to hear all of this.
What I need to do now, like yourself Sym, is to find a reputable place to lower my car just that little bit to make it aesthetically appealing with the 17" AMG's.
I'd love to hear how other people have done it.