Demes
New Member
Heya,
We've recently bought a 2016 C350e with 79k on the clock. It had a full Mercedes maintenance history, (ex lease like all of them) and the seller claimed the next B service will include the ATF (automatic transmission fluid) change.
As it turns out, the ATF change was supposed to have been done at 62k. Called the dealership where all the maintenance was done - they said they know nothing about an ATF change, and they did everything that was scheduled according to their system.
Verified with Mercedes UK that the transmission in the C350e is code 724.29 and the maintenance schedule is every 62k, like in the service manual. It's the newer 7G-Tronic PLUS.
Now the dealer is claiming that the next service doesn't include the ATF change, because that transmission code isn't on their worksheet. Same thing happened during the previous service too. Not sure what you guys' experience was with the dealers and their Electronic Service Sheets - everything seems to indicate that the the 724 transmission code never comes up on the C350e Service Sheet, so the ATF change will always be skipped.
Surely the maintenance history should mention if something as important as an ATF change was skipped for any reason. But no matter what mileage you claim for this model, the Service Sheet will never show the correct transmission code. So if we leave it to Mercedes dealers, ATF will never be changed apparently?
Anyone else with high mileage C350e have some experience with this? Did their ATF get changed on schedule? Meanwhile I'll try to convince Mercedes to finally include this in their schedule, cause I don't feel like playing for an ATF change out of pocket just because their Service Sheet system is bugged.
Any info is appreciated,
Demes
We've recently bought a 2016 C350e with 79k on the clock. It had a full Mercedes maintenance history, (ex lease like all of them) and the seller claimed the next B service will include the ATF (automatic transmission fluid) change.
As it turns out, the ATF change was supposed to have been done at 62k. Called the dealership where all the maintenance was done - they said they know nothing about an ATF change, and they did everything that was scheduled according to their system.
Verified with Mercedes UK that the transmission in the C350e is code 724.29 and the maintenance schedule is every 62k, like in the service manual. It's the newer 7G-Tronic PLUS.
Now the dealer is claiming that the next service doesn't include the ATF change, because that transmission code isn't on their worksheet. Same thing happened during the previous service too. Not sure what you guys' experience was with the dealers and their Electronic Service Sheets - everything seems to indicate that the the 724 transmission code never comes up on the C350e Service Sheet, so the ATF change will always be skipped.
Surely the maintenance history should mention if something as important as an ATF change was skipped for any reason. But no matter what mileage you claim for this model, the Service Sheet will never show the correct transmission code. So if we leave it to Mercedes dealers, ATF will never be changed apparently?
Anyone else with high mileage C350e have some experience with this? Did their ATF get changed on schedule? Meanwhile I'll try to convince Mercedes to finally include this in their schedule, cause I don't feel like playing for an ATF change out of pocket just because their Service Sheet system is bugged.
Any info is appreciated,
Demes