H20 MRV
Active Member
- Joined
- Jun 13, 2012
- Messages
- 501
- Car
- RS4
Happy I am at last!! ( Now what to do with the HREs )
Dear Mr Galloway
We write further to your email correspondence of 16th January 2014 addressed to Mr Simon Oldfield, Managing Director, Customer Service Group. Mr Oldfield has reviewed your comments and asked that we provide a response on his behalf.
Initially we would like to apologise for any misunderstanding caused by the contact from either our office or the Retailer regarding your concerns. However, we can confirm that this vehicle was supplied with 18 inch alloy wheels from factory. The vehicle is not a mis-build in terms of the vehicle's specification as it was supplied as a stock vehicle which at the time were being supplied with 18 inch wheels as standard due to availability and demand. The vehicle was therefore advertised for sale with 18 inch alloy wheels and full disclosure was given regarding the specification at the point of your purchase. Nevertheless, having reviewed all the facts of this case, we are willing to provide a goodwill gesture due to the resulting confusion and the ongoing loyalty and commitment you have shown our brand, something for which we are very grateful. Consequently should you wish to acquire the 19 inch alloy wheels and tyres these will be supplied to you at cost price. Mercedes-Benz of Edinburgh will then fit these without charge.
Mercedes-Benz of Edinburgh will be contacting you in due course to confirm this offer and determine whether you wish to proceed. Please note that there may be a delay in the supply of these wheels which ultimately may take up to 6 weeks for delivery due to continued limited availability.
For more information please contact Mercedes-Benz of Edinburgh on 0843 357 2134.
Again, we apologise for any miscommunication but hope that this token gesture will be received favourably.
So well done, Merc!
Dear Mr Galloway
We write further to your email correspondence of 16th January 2014 addressed to Mr Simon Oldfield, Managing Director, Customer Service Group. Mr Oldfield has reviewed your comments and asked that we provide a response on his behalf.
Initially we would like to apologise for any misunderstanding caused by the contact from either our office or the Retailer regarding your concerns. However, we can confirm that this vehicle was supplied with 18 inch alloy wheels from factory. The vehicle is not a mis-build in terms of the vehicle's specification as it was supplied as a stock vehicle which at the time were being supplied with 18 inch wheels as standard due to availability and demand. The vehicle was therefore advertised for sale with 18 inch alloy wheels and full disclosure was given regarding the specification at the point of your purchase. Nevertheless, having reviewed all the facts of this case, we are willing to provide a goodwill gesture due to the resulting confusion and the ongoing loyalty and commitment you have shown our brand, something for which we are very grateful. Consequently should you wish to acquire the 19 inch alloy wheels and tyres these will be supplied to you at cost price. Mercedes-Benz of Edinburgh will then fit these without charge.
Mercedes-Benz of Edinburgh will be contacting you in due course to confirm this offer and determine whether you wish to proceed. Please note that there may be a delay in the supply of these wheels which ultimately may take up to 6 weeks for delivery due to continued limited availability.
For more information please contact Mercedes-Benz of Edinburgh on 0843 357 2134.
Again, we apologise for any miscommunication but hope that this token gesture will be received favourably.
So well done, Merc!
